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s47285714
s47285714
Participating Frequently
February 17, 2017
Answered

Password protected file sent for signature - password did not work

  • February 17, 2017
  • 1 reply
  • 971 views

In sending a document for signature, I clicked on the field to require a password, entering it twice. The recipient was able to open the document without a password. What would cause the password function to not work? Help!

    This topic has been closed for replies.
    Correct answer AadeshSingh

    Hi s47285714

    Please use "Verify signer identity using a password" method:

    - How to encrypt your documents using Adobe Sign

    Regards,

    Aadesh

    1 reply

    AadeshSingh
    Community Manager
    AadeshSinghCommunity ManagerCorrect answer
    Community Manager
    February 18, 2017

    Hi s47285714

    Please use "Verify signer identity using a password" method:

    - How to encrypt your documents using Adobe Sign

    Regards,

    Aadesh

    s47285714
    s47285714Author
    Participating Frequently
    February 18, 2017

    Adobe Sign does not have the fields indicated in your link. Can you please

    provide a link to get to the pagein Adobe that is illustrated in your link?

    From: AadeshSingh

    Sent: Friday, February 17, 2017 7:27 PM

    To: Sharon Wallace <sharon@wallacecpas.com>

    Subject: Password protected file sent for signature -

    password did not work

    Password protected file sent for signature - password did not work

    created by AadeshSingh <https://forums.adobe.com/people/AadeshSingh> in *Adobe

    Sign* - View the full discussion

    <https://forums.adobe.com/message/9339397#9339397>

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