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Amanda324674359cbd
Participating Frequently
September 22, 2023
Question

"Authentication Failed" error when trying to request e-signatures

  • September 22, 2023
  • 2 replies
  • 7832 views

When trying to request e-signatures via my work Adobe account, after I add an email address, click on "Specify Where to Sign", and I get "Authentication Failed". I checked with our IT department and was told that our license covers everything. I have un-installed and re-installed, I still receive the error. Please help! 

    This topic has been closed for replies.

    2 replies

    S
    Sean Keough
    New Participant
    April 11, 2024

    I have same issue...did anyone resolve this?

     

    A
    Amanda324674359cbdAuthor
    Participating Frequently
    April 11, 2024

    Nothing yet. 

    mariahweyne
    mariahweyne
    Inspiring
    May 29, 2024

    Good afternoon,  Adobe Customer Care finally solved this for me and said it was a provisioning issue on the back end.  It took months of back and forth, emails and phone calls until the right person figured it out at Adobe Customer Care.

     


    You need to contact adobe support (or your reseller).  The email is having entitlement issues and needs to be archived by Adobe in order to resolve the situation.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 30, 2023

    Hi Amanda324674359cbd,

     

    Thank you for reaching out.

     

    If you are still experiencing the issue, please cofirm if you are uisng the same email address to sign in to the applcation which is used here on the community.

    If you are using a different email address, share your email address in private message. You may initiate private message using the envelope icon at top right on community window.

     

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

      A
      Amanda324674359cbdAuthor
      Participating Frequently
      October 3, 2023

      Yes, I am using the same email address to sign in to the applcation which is used here on the community.

       

      A
      Amanda324674359cbdAuthor
      Participating Frequently
      October 13, 2023

      Any update? 

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