"Authentication Failed". when requesting a signature

Forum|Forum|2 years ago
June 29, 2023
3 replies
6473 views

I open my PDF in Adobe Acrobat Pro, request a signature, add an email address, and click on "Specify Where to Sign", and I get "Authentication Failed".

Troubleshooting

Meenakshi Negi

Community Manager

Hi Gadzanani30795303x3s6,

Thank you for reaching out.

Please let us know if you still receive the error message when sending the document for signature.

We have checked the account with the email address used to sign in here on the Community board. The account seems to be fine.

Share the screenshot of the complete error message.

Thanks,

Meenakshi

F

Fredrick32092676365p

Participant

Hi I'm am getting this error too, any fixes?

A

Amanda324674359cbd

Participating Frequently

I am also having this error. I am signed in using my work account. I have un-installed and re-installed & still get the same error.

mariahweyne

Inspiring

Verify the profile you sign in with. If you purchsed the license yourself you should sign in using Personal Profile. If the license was assigned to you usually you should choose work profile.