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user8475
Participating Frequently
October 25, 2018
Question

Re: Uploading a Signed Copy and Replace Signer Options are missing.

  • October 25, 2018
  • 1 reply
  • 870 views

Hi,

with the latest change (New Send for Signature experience in Adobe Document Cloud ) I got fully mixed up. Why do you ruin such a great dashboard? Where can I now upload a signed copy?

Thanks,

User

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 26, 2018

    Hi User,

    It seems that you are accessing your Adobe Sign documents online from here Adobe Document Cloud

    Once you sign-in into the Adobe Document Cloud, go to "For Signature".

    Then at the top right, you will get an option to enable the Adobe Sign Manage tab.

    Enable the "Adobe Sign Manage" tab and check if you can now upload the signed copy without any issues.

    Hope that helps.

    Let us know if you need any help.

    Regards,

    Meenakshi

    U
    user8475Author
    Participating Frequently
    October 26, 2018

    No, I have an agreement pending and got it now by mail, I've scanned it and want to replace the file in the document cloud, but do not find the option anymore.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 26, 2018

    As you are referring to the option Upload the signed copy, the option is still there.

    When you open the Document Cloud and please select the option "For Signature" under Shared at the extreme left of the screen.

    Once you select the For signature, check the option in the red box in the screenshot below is enabled or not.

    If the Adobe Sign manage is enabled, you will get the screen as shown below in screenshot:

    There you can select the pending document from the list.

    Then you can upload the signed copy of the document in a similar way as you do it previously.

    Refer to the steps mentioned here Upload a signed copy of an agreement.

    Hope that helps.

    Let us know if you experience any issue.

    Regards,

    Meenakshi

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