Participant

해결됨

How can I change the name associated with a recipient's email address?

Forum|Forum|8 years ago
December 6, 2017
15 답변들
75626 조회

I have a draft document where I put in a recipient's email. On the page where I drag and drop signature blocks, that email address is listed as a person's name who used to be in control of the email account but no longer is. How can I change the name that shows up when I put in that email address?

(In normal emails, the actual email address' "name" is a program name - so if they sent someone a normal email the sender's name would be the program name, not the person's name who is showing up in adobe sign. So the problem isn't on the end of the actual email address.)

최고의 답변: Meenakshi Negi

Hi Lisa296353964iem,

Thank you for reaching out.

It can be an issue at the recipient's end. The account name of that user for the Acrobat Sign account is set as that.

We can check if you can share the recipient's email address in a private message.

You may send a private message using the envelope icon at the top right corner of the community page. Or you may ask the user to check the name set on his Acrobat Sign profile.

Let us know if you have any questions.

Thanks,

Meenakshi

L

Lisa296353964iem

Participant

Hi all,

there seems to be a mix up with some email addresses when it comes to Adobe Sign.
A colleague of mine sent me the attached screenshot.
The recipients names do not correspond with the email addresses that I use.

I enter the correct email addresses when preparing the document for signature but once I am forwarded to the signing page, the receipients are displayed with an incorrect name.

I already tried deleting the auto-fill for the email addresses but it did not change anything. It does not seem to be an internal issue since not every email address I enter has this problem.

Any ideas what the issue might be?

Thank you!!

Meenakshi Negi

답변

Community Manager

Hi Lisa296353964iem,

Thank you for reaching out.

It can be an issue at the recipient's end. The account name of that user for the Acrobat Sign account is set as that.

We can check if you can share the recipient's email address in a private message.

You may send a private message using the envelope icon at the top right corner of the community page. Or you may ask the user to check the name set on his Acrobat Sign profile.

Let us know if you have any questions.

Thanks,

Meenakshi

L

Lisa296353964iem

Participant

Hi Meenakshi,

thank you for your suggestion.
The issue occurs for users that don't have an Acrobat Sign account so they are not able to check the name set on the Acrobat sign profile.

Thank you,

Lisa Kammer
Executive Assistant

[Personal information removed by the moderator]

B

Big Idea Speakers

Participant

I have a situation where my CLIENT WILL NOT SIGN THE CONTRACT BECAUSE THE NAME IN ADOBE ASSOCIATED WITH THE EMAIL IS DIFFERENT, AND HE CAN'T TYPE OVER THE OLD NAME. WHAT IS GOING ON? THIS HAS HAPPENED TWICE. TODAY. I CAN'T EVEN CHANGE THE NAME, I CAN'T FIND THE "SEND SETTINGS". THIS IS BRUTAL!

Meenakshi Negi

Community Manager

Hi Robert285652790oww,

Thank you for reaching out.

Could you please share more information about the issue here? When you say the name associated with Adobe shows as different, do you mean the recipient's name on his end when trying to sign the document?

Would you mind sharing the email address used to send the document in a private message? Also, the name that appears and the name it should be. We will be checking the user's account name on the Adobe account.

Use the envelope icon at the top right corner to initiate the private message.

Thanks,

Meenakshi

R

Robin3001948808yd

Participant

I have the exact situation. How does this get corrected?

jeswong17560999

Adobe Employee

Adobe Acrobat Sign offers the ability to require recipient names to be a certain format when sending the agreement out for signature. If the agreement is already sent and you need to correct a recipient's name, you can do that as well. Please see https://helpx.adobe.com/sign/using/sign-require-recipient-name.html for details

M

Manhitha Jumili

Participant

Can the recipient update the name while signing the document?

C

CC23598599y7nq

Participant

I had the same issue today: the recipient’s First and Last Name was missing when they received their form to sign. I assumed that creating the Full Name field would allow the signee to enter their own name.

It’s a security thing – You (the creator of the document/sender/person requesting the e-signature) can’t control the first and last name of a person associated with the email. When you think about it that way, it makes sense.

Here’s 2 scenarios:

The person associated with the email has an Adobe account.

The Account Name in Adobe is “Marsha Brady”
Marsha will be the First Name, Brady will be their last name and you can’t change that.
If someone else took over that email, they need to log into Adobe with that email and update their Account information to change their First and Last name

The person associated with an email does not have an Adobe account
- The First and Last Name will be blank when they go to sign their e-form
- Solution – They need to create an account in Adobe with their email and add their proper First and Last name

M

Miles22509784d6r4

Participant

I can't believe this is still an issue four years later. I'm on the recipient end, and feeling a little like the organization I'm doing business with needs to get their junk together. It's been a total pain for me and I'm over it.
I'm not sure if I once signed into Adobe on mobile device using Facebook, or if Adobe grabbed the nickname from my email profile and not my name, but the "Correct Answer" isn't at all correct. The field that has been improperly populated isn't an edit-able field from my end.
The vendor is going to have to generate all new documents and resend them to all the signatories. I feel sorry for their embarrassment.

J

jamiel96980906

Participant

Complete agree, can't beleive this is still an issue. We send student agreements and the name of the student is not the name that's on the agreement and isn't editable by myself or the student.

I

initials_please

Participant

jamiel96980906,

Is your Adobe Sign account set up for unlimited users? I am curious if having all students entitled to an Adobe Sign account will allow your organization to manage their Full Name in the Adobe Admin Console. I would recommend having all students under a default group with the role of signer only.

C

C4T.

Participating Frequently

You cannot change the name assigned to the signer's email address, but you can add an alternative signer (provided it has a different email address).

M

MICHELLE5E5F

Participant

Hi,

Every time I send a document for signing to a customer's email address it comes up and signs with the incorrect name. This only happens with one customer. I.E the email address is john.smith@email.com and the name is signed as Joe Bloggs. They have said that they are unable to change this when they sign. Does anyone know how this can be changed?

Thanks,

MTInstruments

Participant

I am having this same issue. Is there a fix for this problem other than upgrading to an "Enterprise" service?

D

defaultb64rwp5j9vtn

Participant

When I send out a document for signature, the signature fields match the email addresses and recipients that I am trying to send the doc to. However, when I get confirmation that the doc was sent to the recipients, one of the recipients has the correct email address listed for them but an unknown name appeara (Silas Apple). I have no idea who this individual is. I thought that I had made a mistake, but the exact thing happened on subsequent attempts, despite double checking the names prior to sending the doc. Any thoughts?

Thanks,

David

O

One each Scott

Adobe Employee

Greetings!

There are two potential sources for the result depending on when you are seeing the name value:

The recipient is not a registered Adobe Sign user (meaning they haven't set a password and formally created a user account in Adobe Sign. Most recipients fall into this group)
- Before an unregistered recipient signs the agreement, they are unknown to Adobe Sign and the templates insert the email address (as it's the only known identifier of the recipient)
- After the unregistered recipient signs the agreement, the templates insert whatever string the recipient used to sign the agreement. Adobe Sign does not seek to alter the signature in any way, so if the signer types in their name in all lower case (or all numbers, etc) then Adobe Sign faithfully transfers that value to the subsequent templates (agreement activity, audit reports, etc)
The recipient is a known (registered) Adobe Sign user. When a registered user is included in an agreement, their name value is automatically inserted into the name fields related to the agreement (email templates and whatnot). This value is the saved Name value in the user's profile. Only the and admin or the owner of the user's account can change this value.
- However, the user can clear the name and add any other value they want.
  - Adobe Sign does not seek to alter the chosen signature string, so all lower case is viable
  - For the subsequent emails and logs, the recipient will be referred to by the name-value applied at the time of signing
  - This does not change the name value in the registered user's profile, and when they are prompted to sign again, their profile name will be inserted again

Hopefully that is helpful, but if more clarification is needed, please let us know!

H

Helsell5FB9

Participant

When adding signature recipients by email Adobe Sign is auto-completing a display name. Where is this information stored as it is oncorrect for multiple clients. This looks bad and is confusing at best legally questionable at worst as the name is wrong. How can I remove or edit auto-complete?

Meenakshi Negi

Community Manager

Hi Helsell,

Thank you for reaching out and sorry for the delay in response.

As I understand, you are referring that the name for the recipient auto-correct itself the display name.

It may be the Check spelling option is enabled for the field.

When adding the emails, click on the recipient filed to select it. Then right-click on the field and check if the "Check Spelling" is selected on the list. If yes, click on it to uncheck the option.

Check if that helps.

Let us know if the issue still occurs.

Thanks,

Meenakshi

J

Joytalk5FC7

Participant

Hello,

I am having the same problem as Helsell5FB9 and cannot work out how to fix it. I am creating a Word file, uploading it to Adobe Sign then using the drag-and-drop function to add name, signature and date. However, after sending it to the recipient, the name field appears to be automatically filled and cannot be edited for some users. It looks as if the document was created with that name, which is a terrible look. The name that gets automatically filled is their email display name (not email address), which is not always the same as the signers real / legal name.

Can anyone or a support member please provide a solution for this?

Thanks in advance

A

Anonymous

Somehow AdobeSign has associated an incorrect name with the email address of someone that needs to sign the document. How do I change the name associated with an email address? I never assigned the name and I don't know where it came from. The incorrect name is also being added to the document in blue by AdobeSign when the correct person signs the document-- that's the biggest problem. At the very least I need to keep AdobeSign from adding the incorrect name to the document.

J

Jonathan83746

Participating Frequently

Dear Adobe,

Do you have any updates to this issue? It was first brought up over two years ago: https://community.adobe.com/t5/adobe-sign/how-can-i-change-the-name-associated-with-a-recipient-s-email-address/td-p/9510356

I encountered it today, and now have to manage additional confusion with clients all due to this automatic naming that doesn't have any controls or settings.

This is not at all the kind of bugs and poor cloud software design that I expect out of a professional digital signature service.

G

Gillian5C82

Participant

It is insane that you don't have a fix for this yet. I need to edit a name that shows up as a nickname instead of the full name

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