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Signal2Way
Signal2Way
New Participant
January 28, 2018
Answered

Send for Signature could not send error

  • January 28, 2018
  • 2 replies
  • 2195 views

i have the teams version 3 license and i am getting the same issue... Please let me know the fix for this issue. When i log into the adobe id it shows a Manage Account and Team Management, so i don't know if thats the issue but the account all have the same email and the issue remains. Please advise..

Chris Fergeson

[personal info removed by Mod]

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    I do not know why this is not fixed yet

    I am able to send for signature when I change my adobe id back to

    [Personal information removed by moderator].  I do not want that. I want my adobe info to be

    [Personal information removed by moderator]. Please advise!

    Rachel Silbereis

    [Personal information removed by moderator]


    Hi Rachel,

    Sorry for the delay in response.

    I did check both the email address that you have shared.

    As you have mentioned that you are trying to change the Adobe Sign email address from current one to the new email address you mentioned above.

    Would like to inform you that there is already a free account registered with the new email address.

    That is the reason it is not changing.

    In this case, you need to contact support and they will provide you the steps to remove that free account.

    Then you will be able to update the email address.

    Please refer the steps mentioned below:

    • Login to your Adobe Sign account directly via https://secure.echosign.com/public/login
    • once logged in, check the upper right corner of the page and click the question mark icon.
    • It will re-direct you to the page where you will get an option to contact support or open a support case.

    Let us know if you need any further assistance.

    Note: Please do not share your email address and other personal details on forums.

    Regards,

    Meenakshi

    2 replies

    R
    Raymond1975
    New Participant
    September 14, 2019

    Raymond J Poff

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    January 31, 2018

    Hi Signal2Way,

    Sorry for the delay in response.

    Are you still experiencing the issue?

    If yes, please share the screenshot of the error message you get when you try to send the document for signature.

    To add the screenshot here, please use the insert icon provided in the reply window as shown below:

    Once you click on this icon, you get a small window.

    Click on Insert Image and then browse the location where you have saved the screenshot file.

    Select the file and click on Open > Insert Image.

    As you have mentioned that when you log-in to your account, you find the options.

    Please share the screenshot of those options on the page that you get after logged in.

    Let us know if the issue is already resolved.

    Regards,

    Meenakshi

    R
    rsilb
    Participating Frequently
    February 3, 2018

    I have the same issue can you please update the email

    old:[Personal information removed by moderator]

    new:[Personal information removed by moderator]

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    February 5, 2018

    Hi Rrlmaze,

    Could you please confirm when exactly you receive the error message.

    Are you able to sign in to your Adobe Sign account?

    It would be helpful if you can share the screenshot of the error message you get.

    To add the screenshot here, please use the insert icon provided in the reply window as shown below:

    Once you click on this icon, you get a small window.

    As you have mentioned the old and new email address in the reply 2, did you try to change the email address to log in to Adobe Sign account?

    Please confirm.

    NOTE: Please do not share your email address or any personal details on the forum as it can be misused

    Regards,

    Meenakshi

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