Send for Signature - Redirect and Error

Question

Hello -I have now contacted 2 'Chat' technicians with regard to this issue and have been told I would be contacted to no resolve. I am hoping someone may be able to help me here.Essentially after updating my Adobe ID to my new email address the Send for Signature functionality in Acrobat DC and the website no longer appear to work.When using the Document Cloud Site:-After selecting Send for Signature from the menu at the top I receive the 'Send documents for signature in a few simple steps.' prompt. After i click Send for Signature I receive the 4 blocks indicating a new page is loading - however after a second or so I am immediately re-directed back to the main Send for Signature PageWhen using Acrobat DC-After selecting Send for Signature I click Select files I select the file and click ready to send.-I receive an error message indicating Could Not Send  An error has occurred. Please try again.The technicians said it was because my ID was out of sync - with what I assume was the old EchoSign servers.Steps taken to attempt a fix - Acrobat DC:-Signed out and signed in from Acrobat DB-Attempted a 'Repair' of Acrobat DC from  Help Menu-Attempted multiple PDF files for signature with varying sizes-On Document Cloud Site-Signed out and signed in-Cleared Cookies and History-Changed Browsers to test it wasn't a browser config-Changed computers -Attempted multiple PDF files for signature with varying sizes

Meenakshi Negi · Accepted Answer

Hi Brian,Sorry for the trouble caused.I see that you have Adobe Acrobat DC subscription that includes the Adobe Sign individual account.As I understand, you are experiencing an issue in sending the documents for signature.Could you please confirm if you recently have made changes to the Adobe ID?If yes, that may be the reason behind this. It generally happens when you already have an Adobe Sign account with the email address that you have set up as a new Adobe ID.The new email address does not change for the current Adobe Sign account and you receive the error message while sending the documents.It would be helpful if you can share both the email address(old and current Adobe ID) in a private message.To initiate a private message, refer to the steps provided here How Do I Send  Private Message.If that is not the case, please share the exact error message you get when trying to send documents for signature.Also, try once to open this link Sign In — e-signature and e-sign Software Solution — Adobe Sign and sign in with your Adobe ID.Check if you can send documents from there.Let us know how it goes.We will be waiting for your response.Note: Please do not share your personal details here on the forum or any other social sites.Regards,Meenakshi

calso11 · Answer

It's August 2018, and I'm having this exact same issue in Acrobat DC. As an attorney, it's incredibly annoying not to be able to send contracts for electronic signature. All my attempts to get support for this issue lead me to this forum post. Any assistance is greatly appreciated.

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