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joe59545658
Participant
July 12, 2015
Answered

Signing a BAA for HIPAA compliance

  • July 12, 2015
  • 5 replies
  • 13977 views

Since Adobe Document Cloud is HIPAA-compliant, how do we go about getting a BAA signed with the company?  All the other services that claim HIPAA-compliance will sign a BAA with you, but I was unable to figure out how to get this done here.  Any help appreciated.  Thank you!

This topic has been closed for replies.
Correct answer Tariq Ahmad

Hello

 

To "Sign a Business Associate Agreement (BAA).
You may use the help document: https://helpx.adobe.com/sign/using/adobesign-hipaa-settings.html#BAA

Note:

Only enterprise and business tiers of service are eligible for a BAA, but not all accounts qualify.

~Tariq 

5 replies

T
Community Manager
Tariq AhmadCommunity ManagerCorrect answer
Community Manager
November 2, 2021

Hello

 

To "Sign a Business Associate Agreement (BAA).
You may use the help document: https://helpx.adobe.com/sign/using/adobesign-hipaa-settings.html#BAA

Note:

Only enterprise and business tiers of service are eligible for a BAA, but not all accounts qualify.

~Tariq 

C
CBDenney
Participant
February 27, 2020

Can you please help me with this? doccdenney@gmail.com...

M
MF2019
Participating Frequently
August 26, 2020

I just contacted them. They say BAA is only for enterprise accounts. Do you know any other way?

robertr87165097
robertr87165097
Participant
February 25, 2021

GoDaddy has an option for Microsoft 365 package with 1GB of cloud storage and the Microsoft 365 suite that is HIPAA compliant with a BAA.  It is available for one user of multiple users.  

M
mariat59082863
Participant
October 18, 2019

I can't find anyone at Adobe who knows anything about the BAA for Adobe DC and Sign except to upsell to another Adobe product.  So frustrated and so time consuming!  I am on hold with my 10th call/chat with Adobe.

    A
    Anonymous
    October 5, 2015

    Did you find out how to get this done?

    We are about to set up some PHI-type documents via adobe's cloud service and I will need to find out how to do this too.

    G
    gregoryr35441857
    Participant
    April 12, 2018

    Hello,

    To sign a BAA with adobe, you must purchase a "business" or "enterprise" level plan.  They won't sign one with you on the "individual" plan. Here is the link:

    Adobe Sign plans for individuals and businesses | Adobe Document Cloud

    Hope that helps.

    Greg

    K
    keithk70667903
    Participant
    April 15, 2019

    So I have a similar problem, but I run a small medical practice and I am the only user on our Acrobat Pro DC account.  The Business Level account is recommended for 10 or more users.  Is this the only way I can use the Acrobat Pro DC product and obtain a BAA with Adobe and remain HIPAA compliant?  If so, this carries a greater than 4-fold increase in price just to obtain a BAA.  Is this the only option?

      R
      Community Manager
      Rijul Raj KhuranaCommunity Manager
      Community Manager
      July 12, 2015

      Hell Joe59545658,

      I would recommend to open ticket directly with our Support team and they will assist you regarding it:

      Support | eSign services from Adobe

      -Rijul

      J
      joe59545658Author
      Participant
      July 12, 2015

      Could you please link me to the place where I can open a ticket directly with the Support team?  I have looked, looked, and looked.  All the support I'm finding just directs you to various guided FAQ pages.  Thanks!

        R
        Community Manager
        Rijul Raj KhuranaCommunity Manager
        Community Manager
        July 13, 2015

        Hello,

        You need to first login to your account and then on top right hand side, there is an icon "?" to click. Then, in the Support page, you can click "Contact Support" at bottom right. If you still face the issue, inbox me your email address.

        -Rijul

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