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Karena25576722vui7
Participant
August 9, 2022
Question

Troubles with signing Documents - Signature & Text Overlap

  • August 9, 2022
  • 1 reply
  • 2096 views

Hello, 

 

I am creating a template in Adobe Acrobat Sign to be used as a template for our clients to sign. 

 

I have added the signature block to our form, however when sending the form out to be signed - the persons signature and name are overlapping in the same box. 

 

There is only been one signature box added to our template and each time you sign the form you are also asked to enter your full name. Unsure if there is a way to turn off the enter name function? 

 

You can see in the first image - the form asks you to sign and enter your name and in the second screen shot, the typed name is sitting under the signature. 

 

Have tried quite a few times to disbale certain settings but nothing is working. 

 

Thanks in advance - hoping someone has gone through the same issue? 

 

Cheers, 

 

Karena 

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
August 15, 2022

Hi  Karena,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Could you please confirm the signature field you are adding to the form? Would you mind sharing the screenshot?

We have tried to replicate the behavior, and the name does not appear on the document along with the signature.

Do you experience the issue only with a particular PDF?

Try sending a document to your alternate email address and check if you get the same results.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

    P
    Production5FAB
    Participant
    September 19, 2022

    Hello, was wondering if this issue was resolved? 
    Currently facing the same exact issue on my end - where the name and the signatures are overlapping. 
    When done by Participant 1 - it looks normal

    but once the contract is send to Participant 2 for their signatures, the overlap is seen. 

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      September 21, 2022

      Hi Production5FAB,

       

      Thank you for reaching out.

       

      Please confirm if this happens with other documents. Or this is an issue with this particular file.

      Try sending documents using the same workflow to your alternate emails. 

       

      Let us know how it goes.

       

      Thanks,

      Meenakshi

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