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smellis323
New Participant
February 14, 2025

CC Library Sync...what' is happening?

  • February 14, 2025
  • 26 replies
  • 1780 views

I can no longer see my company libraries. We have spent thousands of hours building collaborative libraries that we can share across our various divisions around the nation and world...now we can't even get to the graphics excep to download images of the graphics we created so they could be edited. FAIL Adobe...FAIL. At a minimum, we should be able to download native files...not photos of our work. Please advise on the best way to remedy this. I have provided a screen shot of what my libray looks like. It's been like that for hours. And the little cloud says everything is up to date.  

    26 replies

    jongo.studio
    jongo.studio
    Participating Frequently
    May 10, 2025

    NOpe Nope NOPE.  creative cloud>About creative Cloud has not functionality beyond listing its versions none of which are active links to do anything with.   This has been happening for four months?

    jongo.studio
    jongo.studio
    Participating Frequently
    May 10, 2025

    I did this but still nothing.

     

    A
    Adobe Employee
    Abhiroop Boggavarapu
    Adobe Employee
    April 25, 2025

    Hi @jongo.studio ,
    I think the screenshot go missed in the attachment. 

    Regards,

    -- CC Libraries Team
    jongo.studio
    jongo.studio
    Participating Frequently
    April 25, 2025
    I hope you can read this attachment.
    jongo.studio
    jongo.studio
    Participating Frequently
    April 25, 2025
    No I cannot see the thumbnail loading image. I have attached a screenshot.

    JONGOLDMAN | GOLDMANARTSPROJECTS
    GOLDMANARTS.COM<> | 978 505 5796

    NEW WORKS:
    •TRUTH PROJECT
    •VILLAGE PORTRAIT PROJECT<>
    B
    b_8050
    New Participant
    April 25, 2025

    Hi @jongo.studio,
    Are you seeing the thumbnail loading issue? If yes, can you please share the logs for us to understand what could be going wrong.
    Logs can be sent over to us by following the steps     https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 
    Please do mention the name of zxp file generated, so that we can correlate and prioritse it.

    jongo.studio
    jongo.studio
    Participating Frequently
    April 25, 2025

    Same story...

     

    M
    melinda23960175z6wy
    New Participant
    April 22, 2025

    @Abhiroop Boggavarapu  I will have them send over their logs. There is a little difference in what they are telling me, but I will send them that link and have them follow-up. Thank you!

    A
    Adobe Employee
    Abhiroop Boggavarapu
    Adobe Employee
    April 22, 2025

    Hi @melinda23960175z6wy ,
    From what I understand, you are seeing the thumbnail loading issue. Is this correct?
    Also, can you please share the logs for us to understand what could be going wrong. Logs can be sent over to user by following the steps https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

    -- CC Libraries Team
    M
    melinda23960175z6wy
    New Participant
    April 21, 2025

    Hello! Two members of my team started having this issue last week. They are currently on version 4.10.6 of the Creative Cloud Synchronizer. Please advise what we could try to resolve this? 

    Thanks!

    A
    Adobe Employee
    Abhiroop Boggavarapu
    Adobe Employee
    March 25, 2025

    The fix for this bug has been rolled out as part of Creative Cloud Library Synchronizer Version 4.9.20.
    The version for this component can be checked via Creative Cloud > About Creative Cloud

     

    - CC Library Synchronizer Team

    -- CC Libraries Team
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