Sorry, your libraries didn't sync

Report · Nov 06, 2023

I am continuously getting an error which says 'Sorry, your libraries didn't sync'
When I look on my desktop computer (where I built a current library in use) I can see and use everything fine, but from my laptop I get a bunch of jumbled code and the links are missing. Added note, I see the error on both ends... the desktop and laptop.

Report · Nov 06, 2023

Hello Kari,

Sorry to hear your libraries are not syncing. To remedy this I would recommend you reinstall the CC Libraries plugin. Could you please try the following steps:

1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:
WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
2. Follow steps of Solution 2 in this article:
https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
Before trying the steps in article - please, make sure you killed CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products. This is mentioned in steps 1 and 2 of the article linked in step 2, but wanted to point out, because it is important.

If you are still seeing the libraries failed to sync error notice, please let us know and we can investigate further. Thank you!

-CC Libraries team