CC Library Freezes

[Leah31623946xjsr]

My library panel inside photoshop, illustrator, indesign, etc keeps freezing. I have to close out the app and shut down close CC and reopen them to get it to start, but it will only work for a couple minutes until it freezes again. Very frusterating as I have all branding and assets uploaded to the library.

I've seen other posts with this issue in the past but no fixes.

[smorrice]

Hi @Leah31623946xjsr . We are sorry that you are having issues. We have seen similar reports and are looking into it. Is it possible for you to recreate the issue and then send us your logs using the tool in the link provided? This will help us get to the bottom of the issue.

Thank you so much for reporting.

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

[Negi27954216lz8b]

I seem to have a similar issue in InDesign with the difference that it won't let me even create a new library. It looks like frozen and no action can be taken. I need to go to the webpage through via deleted item to see "My library" and rename it. Is this how it is supposed to work?  

[garit_5411]

Has this ever been solved. The libraries freeze for me all the time in Indesign. And its cutting into my time for actual work. It looks like the library turns into an image and when I rezie the window it just gets distorted. How is this not fixed yet. I have updated to the most recent version of InDesign as well. 

[garit_5411]

OK. I have noticed when I have Apple Safari open, that tends to mess up Library Access, but also, it stops funcionality of the grabber tool and resizing content blocks proportionatly while holding down shift. So maybe its an error with Safari and its extentions and how it somehow interferes with Adobe InDesign. U

[Evan359595199pa8]

I'm also experiencing this issue. In both Illustrator and InDesign, clicking in the Library panel still seems to activate whatever asset I'm hovering over, but it's impossible to tell which asset I'm hovering over because the list is visually frozen despite actually scrolling. It has become a major pain in my process, and the CC app itself is not conducive to effecient work.

[ASHLEY36649713n610]

Same issue here. In InDesign and Illustrator. I have to reboot both programs to get it to work properly.

[sdarchives]

I have similar issue in Illustrator. The log collector file isn't working as well. It says it's not connected to the internet.

[Cheri34736269gk9g]

Mine is doing the exact same thing and I don't have Apple Safari open. It freezes up, can't do anything. If I try to resize the window it looks just like this. It happens about 10 times a day, so frustrating.

[Angelica23508450tk8t]

Same issue in Illustrator and InDesign. Libraries are useless if they are unreliable. It's a great tool, but how can I trust it to work.

[Lively_Moonlight2574]

Yes! Same issue here. Bene having trouble for about a month. Its so time consuming to have to be restating illustrator multiple times a day. I hope this can get resolved. 

[sm10284965]

I have recently updated to Indesign V20.5 and this has become and issue for me as well. It happens at least 5 times a day in an 8 hour shift. It cuases a need to shut down indesign and restart.

This seems to have started happening with the recent update. Perhaps a bug fix is needed.

[coco nicole]

I am having the same issue. It is cutting into my work flow tremendously. I freezes and I cannot access any of the resources. I can't even change to a different library.

[Adriana22048847oiut]

Same issue, library freezing constantly and need to restart Adobe to have access to it. Any updates?