Adobe Express - Background Removal Not Working

[A.R.28505281cis6]

Hi, 

Adobe Express' background removal doesn't deliver transparent pngs - and has yet to be fixed. Any news?

[MakoOne]

Any updates investigating the transparency bug with image background remover? 

[nanami_kento]

Hello

Since a few days the background (white and grey block pattern) seems to be baked in when using the Free Transparent PNG maker. 

Example attached.

Thanks.

[A.R.28505281cis6]

Same! I hope they fix this asap!

[Amitej S]

Hi everyone! Our team worked on a fix for the issue with removing the background. Please try again after clearing the browser's cache and cookies, and see if it works fine for you. Please share your observations here! 

Thanks! 

[Amitej S]

Hi everyone! Our team worked on a fix for the issue with removing the background. Please try again after clearing the browser's cache and cookies, and see if it works fine for you. Please share your observations here! 

Thanks! 

[Amitej S]

Hi @curious_nature9606! We worked on a fix for the Remove background issue. Please clear your browser’s cache and cookies, then try again. Let us know if it works afterward.

Thanks! 

[Amitej S]

Hi everyone! We worked on a fix for the Remove background issue. Please clear your browser’s cache and cookies, then try again. Let us know if it works afterward.

Thanks! 

[nanami_kento]

Hello, it works again, thank you!

Didn't even need to clear cache and cookies. 

[mahmoud_5524]

Hi @nanami_kento,

Great to hear that it’s working again! :party_popper: Thanks for the update.

^MM

[MakoOne]

Great work guys 👏 This has fixed it for me. 

[Amitej S]

Thanks for confirming, @MakoOne! Let us know if you need any further assistance with Adobe Express. 

[slackerofthemind]

Yep, they broke it. Again. Makes you wonder why we keep paying for this.

[haley_1495]

Hi so I noticed that once you click to edit further and it takes you off the remove background screen, the png just neve loads so I can further edit the image. 

[Tarun Saini]

Hi @haley_1495,

Welcome to the community! We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Regards,

Tarun

[Diana 2025]

I am already in Edge and working in private does not work for because its a work account.

[mahmoud_5524]

Hi @Diana 2025,

We’re sorry you’re experiencing issues with Background Removal 😔. We’ve shared your case with our engineering team, and they are looking into it. In the meantime, could you please provide:

• Your Adobe ID/account type

• Edge version and OS version

You can share these details with me via a DM if you prefer to keep your information private. This will help us replicate the issue and work on a fix. We’ll keep you updated as soon as possible.

^MM

[mahmoud_5524]

Hi @Diana 2025 ,

This issue is supposed to be fixed. Can you please try again and let us know how it goes? Thanks