Animate from Audio not working after clearing cache

[rgxmedia]

Hello Adobe Support,

I’ve been using the Animate from Audio tool in Adobe Express successfully in the past. However, after clearing my browser cache and history, the tool no longer loads. Instead, I only see a white screen with a message saying “Enable JavaScript,” even though JavaScript is enabled and other Express tools (like Remove Background) work perfectly.

Here are the details:

Browser & Version: [insert e.g., Chrome 139 on Windows 10]

Tried Steps Already:

Enabled JavaScript

Cleared cache and cookies

Disabled all extensions

Tried incognito/private mode

Tested in multiple browsers (Chrome/Edge/Firefox)

Result: Animate from Audio still does not load (white screen), but other Adobe Express tools work fine.

It seems the issue began right after clearing my cache/history, so it may be related to session data or feature flags being lost. I also noticed multiple other users in the community are experiencing the same bug.

Could you please confirm:

If this is a known bug being investigated?

If the feature is now restricted by region or account type?

Any workarounds or fixes to restore access?

Thank you for your assistance!

[Tarun Saini]

Hi @rgxmedia,

Welcome to the community! We're sorry to hear about this. Thanks for trying all the steps. Did you try signing out and signing in again to check if that helps? Please make sure that the network endpoints listed on https://adobe.ly/45YV2vx are allowed.

Let us know if that helps.

Regards,

Tarun

[rgxmedia]

Yes already tried that several times.

[Tarun Saini]

Thanks for your response @rgxmedia,

Can you please share your Adobe ID with me via private message to assist you further?

Regards,

Tarun

[rgxmedia]

Sent you a private message @Tarun Saini 

[rgxmedia]

Hi Team,

Any updates on this?

[Tarun Saini]

Thanks for sharing the email ID @rgxmedia, 

I'd like to inform you that I've escalated this case with our product team. Once there is an update, I'll let you know.

Regards,

Tarun

[David__B]

Hi @rgxmedia 

Just to confirm, which other browsers have you tested other than Chrome?

[rgxmedia]

Hi David,

Edge and Firefox

[rgxmedia]

Hi Team,

Do we have any updates on this?

[Amitej S]

Hi @rgxmedia, Adobe Express experienced an outage that caused issues with most of its services. Our teams have have fixed it. Could you confirm whether things are working as expected now?

You can also check the latest service status here: https://adobe.ly/4pdZuhB