background remover doesnt work

[default38072293y5dkrz]

background remover doesnt work and generative fill . I am paying monthly but it is 5th day nothing works even the simple edits. If it will not work refund my money .

[Neelamk]

Hi @default38072293y5dkrz,

We are sorry for the difficulties you faced with the new Adobe Express. Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.

From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. Also, it helps us to have a screen recording of the workflow to investigate further.

Thank you,

Neelam

[default38072293y5dkrz]

I already did all of them and incognito tab with different browsers. Still facing the same problem

[Bore32037723m3q3]

Same problem here, stopped to work since a few days. I'll stop to pay very soon if this is the service i get.

[Louis Mallory]

I have the same problem.  I try to remove the background and all I get is "Use this feature once your image has been processed"—the image never processes.  I have tried different browsers - and cleared the cache in all - but I still have the same issue.  These are ads I need to get out and this is becoming extremely frustrating.  It worked fine a few days ago.

[Bore32037723m3q3]

So still no solution? This is unacceptable for a paid service and for a large company like Adobe. I can get the same result and without problems with the cutoutpro online service and above all for FREE!! I will definitely not pay you for this poor service

[Päivi5E44]

I have same problem, I can´t remove background, only mask layer appeat, but theres nothing. 

[thejanebradbury]

Hello @Päivi5E44 please explain more about the problem you are experiencing, share screenshots if you can. The more you can explain the issue the more chance someone has of helping to resolve it. 

[Päivi5E44]

For example, I choose "remove background" and this happened (empty mask layer)

[thejanebradbury]

Ahh @Päivi5E44 this isn't Adobe Express; you are using Photoshop. I've just tried it myself with a similar photo; brought it into Photoshop and then used Remove Background from the Contextual Task bar and it worked, so I'm not entirely sure what is going on. Did you take any other steps? I know it's a pain but I'd try a restart of my computer and try the process again, just in case there's something out of sync with Photoshop. 

 

[Päivi5E44]

Hi!

I changed the color space from AdobeRGB to sRGB and it started to work. But I´m not sure was that problem or not.