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Brands do not update on Adobe Express iOS

Community Beginner ,
Mar 09, 2024 Mar 09, 2024

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Latest Version of Adobe Express on iPad and iPhone

 Varying iOS versions 

 

This is a very frustrating bug which causes the old 'brand' to be retained even when deleted or edited on desktop. I had a developer response on the App Store telling me to clear the app cache and reinstall, this has not worked. Without this feature the time saving aspect of the app is completely lost, it's useless to me now, I may as well fire up the laptop and do everything on photoshop. I wanted to use this app for simple social media updates with the correct branding which is now just awkward to do. I pay for the full Adobe suite, so really expect these things to be working when it funds freeware for others.

Bug Unresolved
TOPICS
iOS , Social Media , Subscription

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correct answers 1 Correct answer

Adobe Employee , Mar 11, 2024 Mar 11, 2024

Hi @eyebrowse , got you. This issue will be because this version of Express is not compatible with the desktop app. You'll need the new mobile beta app for brands and projects to stay in sync across devices.  You can get access here: 

https://www.adobe.com/express/spotlight/beta?%24web_only=true&_branch_match_id=1093432351833804407&_branch_referrer=H4sIAAAAAAAAAwXBwQ2AQAgEwIo8%2FnbDeiSSQ9kIxvadObtZu4jOhBX1Wczq7TMMJUf4vcTkSngYX4QfsNYfIiUJHjYAAAA%3D 

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3 Comments
Adobe Employee ,
Mar 10, 2024 Mar 10, 2024

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I'm sorry about this issue @eyebrowse  - can I first confirm if you are using the latest mobile beta of Adobe Express, not the production app? 

Thanks!
Andy

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Community Beginner ,
Mar 10, 2024 Mar 10, 2024

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Hi Andy,

 

Thanks. I am using 11.27.0 from the App Store

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Adobe Employee ,
Mar 11, 2024 Mar 11, 2024

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Hi @eyebrowse , got you. This issue will be because this version of Express is not compatible with the desktop app. You'll need the new mobile beta app for brands and projects to stay in sync across devices.  You can get access here: 

https://www.adobe.com/express/spotlight/beta?%24web_only=true&_branch_match_id=1093432351833804407&_... 

Thanks!
Andy

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