• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can't edit video, stops at 10 sec

New Here ,
Dec 15, 2023 Dec 15, 2023

Copy link to clipboard

Copied

Major bug: can't edit video as it stops at 10sec, the play button shows a loading sign. Same for other team members, when I export it stops at 10 sec
Bug Unresolved
TOPICS
Desktop Web , Exporting and Sharing , Performance , Video

Views

42

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 Comment
Adobe Employee ,
Mar 05, 2024 Mar 05, 2024

Copy link to clipboard

Copied

LATEST

Hi @default34291379ztnhb6,

 

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue of the video not editing? Are you getting any error messages? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps. Does it happen with all videos while editing or a particular one?

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

Hard refresh: Ctrl + F5 or Ctrl  + R.

Please let us know if this helps. It also helps us with a screen recording of the workflow to investigate further.

 

Thank you,

Neelam



Votes

Translate

Translate

Report

Report