Consistent Issues for Past 2 Days With Uploading Media to Posts

[Jennifer33605755onq5]

I have been receiving the error shown in the screen shot below for the last two days every time I attempt to upload media to a post in the Adobe Express Scheduler.

It is taking 7-10 attempts before the media will upload successfully. I have closed/reopened the website, cleared cookies, rebooted - none of these steps has any effect on the issue.

The issue is also occuring on my iPhone Adobe Express app.

I have never encountered this issue before. This is having a negative impact on my posting schedule and becoming very time consuming. 

Is something broken? Please advise and resolve. 

[LBAdams3000]

Yep. Having the same issue. After an hour online with a tech, they still weren't able to correct the problem. Glad to know it's not a "me" problem.

[kellys5645544]

Apparently engineers are working to fix and will let us know when the feature is working 👍🏻

[David__B]

Our developers are aware of the issue. They are working on a fix. Please try refreshing the Adobe Express page and try again and see if that helps.

Thanks,
Dave

[Celestial_Eagle5E46]

My issue is the scheduler isn't saving the link after I add it to my pin. It shows it saved but once I exit and return, the link is gone. I've done rinse and repeat several times and the link is always gone but the image is there. I've tried Chrome, Firefox, and iphone app and the result is the same.

[precise_genius1297]

I'm having this exact same problem. Every time I try to upload this message comes. Very frusterating since this software is usually so fast.

[David__B]

Hi @Celestial_Eagle5E46 

Would it be possible to share some screenshots of the issue for reference?

Thanks,
Dave

[Nathan24093999zfn5]

 

[StephanieKM22]

I'm having the same problem. This is terrible. Will this be fixed soon?

[rb54839397]

Same here, and I thought it was my computer that is causing this. My problem only started three days ago as far as I can tell but it is really affecting me now. No need to post yet another screenshot as it is literally the same as everybody else's. But on a side note - I tried posting the same video directly onto Fb and there it only loads as a black screen - sound works fine but no video... funny as this happened at the same time... so right now it seems I can't post any videos... 

[Tarun Saini]

Hi 

@rb54839397

We're sorry to hear about this. I'd like to inform you that we've shared this information with our product team. Once we have an update we will let you know.

Regards,

Tarun

[Andy Lambert]

I'm so sorry about this - I'm not able to replicate this issue. Are you seeing them when creating from the calendar or from the editor and is it all types of posts (video/image) that are failing? 

Also as a fail-safe, are you able to clear your browser cache and see if this resolves the issue? 

[Tarun Saini]

Hi @rb54839397,

Could you please also, confirm if you're getting any error 413 while using the Adobe Content Scheduler?

Regards,

Tarun