I am having problems creating a new file from my template library. Please help! I have my template library of instagram posts linked to my brand for my job. All of the templates were created with the old version. Since the update, every time I go to create a new file for a social post, I receive the "sorry, there seems to be an issue" message. I've also received other error messages about problems converting the file. I'm not sure what any of this means.