Downloading files stuck at 90%

[T3RPG]

I cannot download a PDF file that I have put weeks worth of work into. It gets stuck at 90%. I have tried all the solutions presented so far, such as logging out, clearing the cache, etc., but nothing has worked.

I know there was another post about this but it seems to have been forgotten since they believed it was resolved. For me, it has not been resolved.

 

 

[Molly24427626g7j6]

Currently having the same issue with a video. Had no issues with it earlier this week but suddenly things are not downloading. I've also cleared my cache and it didn't seem to help. Any solutions here? 

[David__B]

Hi @Molly24427626g7j6

Some additional things to try that might be help:

- Create a duplicate instance of the file with the issue and attempt to download from the copy

- Try downloading in a few different browsers (Chrome, Firefox, Edge, Safari)
- Try downloading in incognito mode in Chrome 

https://adobe.ly/47vNgsr

Hope these help,
Dave