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downloading

New Here ,
Apr 11, 2024 Apr 11, 2024

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Downloading is not working, stucks by 90% i tried everything. changed browser, cleared cookies. i can't pay premium if even the most basic service doesn't work.
Bug Unresolved
TOPICS
Desktop Web

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1 Comment
Adobe Employee ,
May 15, 2024 May 15, 2024

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Hi 

@default36682357cjry5c

,

 

Thanks for your patience. Please let us know what file format you are trying to download. Also, check the steps below and let us know if that helps-

 

  1. Try downloading from a few different browsers - Chrome, Firefox, Safari, Edge etc.
  2. Test in incognito or privacy mode. Here are instructions for Chrome https://adobe.ly/4bFhutW

 

If that doesn't help, would you please able to share the URL of the project with us to investigate further?

 

Regards,

Tarun

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