(Error code: CHX_INVALID_REQUEST,) for Adobe Express Animate with Audio

[joedale]

Someone has contacted me saying that when they try to use the tool Adobe Express Animate with Audio they get the following error message

We were unable to process your file. (Error code: CHX_INVALID_REQUEST,)

Any ideas on what to suggest? It's working fine for me.

Best wishes

Joe

[shefali_6705]

Can someone help me with this error? How to resolve the issue?

[wendiol]

I'm trying to animate an audio but it's returning this error.

can anyone help??

I used Opera and Chrome browser.

[wendiol]

AnimateFromAudio

InvalidRenderRequest: 400 Bad Request:

"puppet does not exist: Kaufman VQA.puppet"

[mohd_aidel_bin_mohd_n0461]

yes same with me

[Tarun Saini]

Hi 

@shefali_6705

,

We're sorry to hear about this. Please try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference.

Also, try clearing the browser's cache and cookies, restart the browser and try again. For more information on how to clear cache and cookies, check this link- https://adobe.ly/4f0vSOG

Best,

Tarun

[ASWIN_DUNGDUNG]

I don't know if this is a bug or not but when I am using Animates characters on my android phone, as soon as I enter the voice I am getting an error. Please help me for this. If it's bugs then solve as soon as possible. I have attached a screenshot please look awhile.

[nazmul_hasan_5937]

We were unable to process your file. (Error code: CHX_INVALID_REQUEST,). whats the problem? Is there any solution?

[shefali_6705]

Thank you, Tarun, for your quick response. It's working now.

[Amitej S]

Hi @wendiol @mohd_aidel_bin_mohd_n0461 @nazmul_hasan_5937 @joedale, Welcome, and thanks for posting on the Adobe Express Community!  

I tried replicating the issue, but it worked fine for me. Can you please try switching to a different internet connection and try again in private/incognito browsing mode or on a different browser to see if that makes any difference? You may also want to deactivate any browser extensions/plugins. 

Please share your observations!

Best!

[David__B]

@shefali_6705  Thanks for following up. Did you do anything to resolve the issue or did it just get fixed on it's own?

[David__B]

I learned that we had an outage last week related to Error code: CHX_INVALID_REQUEST but it should be fixed now. Is anyone still encountering this issue?

[Guest]

Hi, there.

I'm encountering an error message when trying to use the Adobe Express Animate with Audio feature. I've done it only once and the second time it seems to not be functioning as expected. When I characterize everything and I insert or record my audio, it starts of well by saying uploading and then submitting on the progress bar. But than when it says waiting in que, it returns me to main screen and gives me a red bar error message saying: ''We were unable to process your file. (Error code: CHX_INVALID_REQUEST,).

Please anybody help me fix this issue. I have tried doing the following to fix the bug, but nothing is working, [Restarting my chromebook-Switching to a different internet connection-Updating my cromebook-].

[David__B]

Hi @silent_guy

Thanks for testing the troubleshooting steps you have. Could you also try these steps

• Try clearing the browser cache  -  https://adobe.ly/3ZXwDnd
• Test in incognito/private browsing mode -  https://adobe.ly/49KE3gJ

If you continue to face issues would it be possible to create a duplicate instance of your file and 
share it with a viewable link here?

Thanks,
Dave

[Guest]

Hey, @David__B. Thanks for the solutions and thanls for taking time to reply me. I tried the first solution which is clearing the browser catch and I would like to say that did the trick. Now Adobe Express Animate with Audio is working fine after using that solution.

Thank you. 

[vikas_8306]

its still giving

[Tarun Saini]

Hi @vikas_8306,

We're sorry to hear about this. Could you please let us know the platform you're using? Is it a desktop or a mobile device? If possible, can you share the screen recording of the issue? did you try any troubleshooting steps? 

We're here to help, just need some info.

Regards,

Tarun