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Error downloading video assets

Community Beginner ,
Jul 31, 2024 Jul 31, 2024

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When trying to download a premium video asset it gives me an error and stops at 20%. I have premium express so it seems like a bug.
Bug Unresolved
TOPICS
Desktop Web , Video

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3 Comments
New Here ,
Jul 31, 2024 Jul 31, 2024

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Is Adobe Express having major issues? Exports are either showing up blank or not saving the edits that were done.

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Community Beginner ,
Jul 31, 2024 Jul 31, 2024

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I'm having the same issue!!! Really frustrating 

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Adobe Employee ,
Aug 13, 2024 Aug 13, 2024

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LATEST

Hi 

@Jenny38930716km5s

,

 

Thanks for your patience. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies to check if that helps.

 

If that also doesn't help, try disabling the pop-blocker and extension if you've recently installed it.

 

Regards,

Tarun

 

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