Error when converting files

Report · Aug 16, 2023

Hi! I got pushed to the new version of Express today, and when I go to edit a file, I receive an error while the file is converting. I've tried on Chrome and Edge and get the same error in each browser. Thanks for your help!

Report · Aug 24, 2023

Hi @default31712819ny9ju5,

We're sorry for your experience with the new Express version. Have you tried using Safari, Microsoft Edge, or Google Chrome, the other recommended browsers, to see if it makes a difference? The cache and cookies of the browser can also be cleared to resolve such issues.

Please check this link and let us know if that helps:- https://support.google.com/accounts/answer/32050

You can also check this article, which is based on the file conversion FAQ:- https://helpx.adobe.com/express/kb/file-conversion-troubleshoot.html

Regards,

Tarun