File recovery & downloading crashing browser.

[Rebekah Sophia]

It appears I lost some files when Adobe express transitioned into this new updated software version. Is there a way to recover them? Also, what should I do if my browser freezes whenever I try to download a file?

[Abhi.G @ ADBE]

Hi @Rebekah Sophia 

No files should've been lost. Could you check the help content here: https://helpx.adobe.com/express/kb/file-conversion-troubleshoot.html

As for browser freezing, is that happening for a Spark Video file?

Abhi G