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File recovery & downloading crashing browser.

New Here ,
Jan 10, 2024 Jan 10, 2024

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It appears I lost some files when Adobe express transitioned into this new updated software version. Is there a way to recover them? Also, what should I do if my browser freezes whenever I try to download a file?
Bug Unresolved
TOPICS
Desktop Web , Exporting and Sharing , Performance

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1 Comment
Adobe Employee ,
Jan 10, 2024 Jan 10, 2024

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Hi @Rebekah Sophia 

 

No files should've been lost. Could you check the help content here: https://helpx.adobe.com/express/kb/file-conversion-troubleshoot.html

 

 

As for browser freezing, is that happening for a Spark Video file?

 

Abhi G

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