• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

File recovery & downloading crashing browser.

New Here ,
Jan 10, 2024 Jan 10, 2024

Copy link to clipboard

Copied

It appears I lost some files when Adobe express transitioned into this new updated software version. Is there a way to recover them? Also, what should I do if my browser freezes whenever I try to download a file?
Bug Unresolved
TOPICS
Desktop Web , Exporting and Sharing , Performance

Views

35

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 Comment
Adobe Employee ,
Jan 10, 2024 Jan 10, 2024

Copy link to clipboard

Copied

LATEST

Hi @Rebekah Sophia 

 

No files should've been lost. Could you check the help content here: https://helpx.adobe.com/express/kb/file-conversion-troubleshoot.html

 

 

As for browser freezing, is that happening for a Spark Video file?

 

Abhi G

Votes

Translate

Translate

Report

Report