Getting error pop-up message when downloading my project

[Omid290619979tnq]

Hi,
I got an error message " An error occurred while downloading your file, please try again" when I was downloading my mp4 file on Adobe Express. I restarted the page many times but still, I can not download my project. Also, I permanently deleted my old projects from the cloud. Please help if you know what the issue is for.

Many Thanks

[Tarun Saini]

Hi 

@Omid290619979tnq

,

Welcome to the community! We're sorry to hear about this issue you're seeing. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? If you've recently installed any third-party Plugins/Extensions on your browser, try disabling them and try again. 

Also, try clearing the browser's cache and cookies, and restart the browser and try again. For more information on how to clear cache and cookies, check this link- https://adobe.ly/3OhEjds

Regards,

Tarun

[ABR Platform]

Same issue, tried 2 browsers, 2 incognito modes, the chrome app, nothing.

I can download images, videos no. Tried the video in all sizes too.

[Omid290619979tnq]

Hi Tarun,
Thanks for your quick response.
I tried using other browsers, clearing the cache, and deactivating third-party extensions for browsers, but the issue continues. The problem occurred only on my latest project. My previous projects are downloadable. 
Best Regards.

[Omid290619979tnq]

I changed the font of my content and the problem has been solved! I changed Accumin Pro and Mitigate fonts!
Thanks.