Instagram Beitrag wird trotz Token nicht veröffentlicht

[Michael3468092868gi]

Sehr geehrte Damen und Herren, wir haben nun mehrmals den Token für Instagram aktualisiert, die Verbindung getrennt und neu verbunden etc. Der Beitrag schlägt immer fehl. Obwohl alle anderen, darunter auch Facebook ganz normal veröffentlich werden. Ebenfalls funktioniert die Copy and Paste Funktion nicht. Man kann keine Texte mehr per copy&paste einfügen. Das hat 4 Monate einwandfrei funktioniert. Hier muss ein Programmfehler vorliegen. Bitte um eine Rückmeldung Mit freundlichen Grüßen Claudio Caporale

[antjed11034648]

Ich habe dasselbe Problem!

[Imaginerie]

There is currently an issue with Firefox which have been reported and the team is actively working on it. I personnaly experienced it so I know it's a bug. In the meantime, you can try any other browser (Chrome, Safari or Edge) it works perfectly here!

[Imaginerie]

See my answer below, the team is aware of it. Thank you!

[antjed11034648]

I have tried it in Safari and in Chrome - doesnt work

[Imaginerie]

Thank you for flagging this! I'll report it!
In the meantime can you explain exactly in which circumstances you see this happening? (browsers, for which social media platforms etc). Since it seems to be a different issue than the one I experienced, the more info, the better!
Thanks again!

[antjed11034648]

I am using only Instagram, which has to be linked to a creators profile (which it is) and that one has to connect with facebook (which it does).

I am using the newest Safari Browser, switched also to Chrome and the same issue as Claudio Caporale describes happens to me.

I have a scheduled Instagram Post - and at the time that it publishes it creates the error message, that the token to Facebook is not up to date... after updating the token to Facebook and Instagram (also logout-login) and rescheduling the post in the calendar section, it just repeats the bug.

[Imaginerie]

Understood. Does the copy and paste fails as well?
Can you check?

[antjed11034648]

copy and paste works fine with me

[Imaginerie]

No worries, thanks for the clarification: I have logged it and will let you know when I have an answr (By the way, I tested it and it does the same as you, so you're definitely not alone)

[Alexandre Becquet]

Hello, the team is working on a fix to solve tis issue. And it comes very very soon.

[Imaginerie]

I tested and it worked for me this morning. I haven't heard back from the team but I assume they have been fixing the issue in the meantime. Can you confirm if it works now for you?

[antjed11034648]

it did work again this morning, thank you so much for flagging this topic.

[antjed11034648]

so sorry, but the same error happens again - it was fixed for the last three or four planed posts, but now I cant publish anymore

[Tarun Saini]

Hi 

@antjed11034648

,

We're sorry to hear about this. Could you please share the post ID with us so I can share it with our team? I will be sharing the information with our product team. I will keep you posted soon once I hear anything from them.

Regards,

Tarun

[antjed11034648]

The problem occurs again, would like to provide the post ID, but dont really know where to find it.

[FMaciel77]

This is the same problem we had in the last week. Adobe fixed, but it's here once again. Don't matter how many times you update your token and it seems to be ok, the posting will always fail it reaches the time to post. 

[alice_0484]

Hi! Have you fixed your issue? It happens to me too and there is no one to support or check, I've reconnected everything multiple times. It also uploads to Fb normally!