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Instagram Reels or Stories Scheduled fails to post

Community Beginner ,
Mar 26, 2024 Mar 26, 2024

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This is really frustrating considering we pay for a service that doesn't function properly. We have a business Instagram account and my Reels and Stories fail to post. Please help!
Bug Unresolved
TOPICS
Desktop Web , Performance , Scheduler , Social Media

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5 Comments
Adobe Employee ,
Mar 26, 2024 Mar 26, 2024

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Hi,

 

We are actively investigating an issue with the schedule functionality. Thanks for you patience.

 

Abhi G

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Adobe Employee ,
Mar 26, 2024 Mar 26, 2024

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Hi,

 

This issue has now been resolved. Could you please try again, and let us know if you continue to run into issues?

 

Thanks

Abhi G

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New Here ,
Apr 22, 2024 Apr 22, 2024

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Hi,
I have the same problem, I have a business Instagram account and every stories fail to post with the schedule functionality, could you help me?
Thanks in advance.

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hi @pierreb25082787,

 

Do you see an error message? If so, can you share a screenshot? 

We recommend reconnecting (refreshing) your Instagram account in the scheduler. If the issue persists, you may need to disconnect and connect it again.

Go to Manage Connections in the scheduler, then go to the Instagram tab. Click on the three dots on the right. You will see a drop-down menu as in the attached screenshot.

 

Don't hesitate to tell us how it goes.

 

Thanks,
^Winnie

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New Here ,
Apr 22, 2024 Apr 22, 2024

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LATEST

Hi, 

Thanks for your reply. Yes I see an error message (as you can see in the attached screenshots).

I've reset cookies and cache, tried with an other web browser, disconnected and reconnected in the Manage Connections as you said, but it still doesn’t work…

Capture d’écran 2024-04-22 à 10.08.45.pngCapture d’écran 2024-04-22 à 16.59.55.png

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