• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Instagram Reels or Stories Scheduled fails to post

Community Beginner ,
Mar 26, 2024 Mar 26, 2024

Copy link to clipboard

Copied

This is really frustrating considering we pay for a service that doesn't function properly. We have a business Instagram account and my Reels and Stories fail to post. Please help!
Bug Unresolved
TOPICS
Desktop Web , Performance , Scheduler , Social Media

Views

181

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
5 Comments
Adobe Employee ,
Mar 26, 2024 Mar 26, 2024

Copy link to clipboard

Copied

Hi,

 

We are actively investigating an issue with the schedule functionality. Thanks for you patience.

 

Abhi G

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Mar 26, 2024 Mar 26, 2024

Copy link to clipboard

Copied

Hi,

 

This issue has now been resolved. Could you please try again, and let us know if you continue to run into issues?

 

Thanks

Abhi G

Votes

Translate

Translate

Report

Report
New Here ,
Apr 22, 2024 Apr 22, 2024

Copy link to clipboard

Copied

Hi,
I have the same problem, I have a business Instagram account and every stories fail to post with the schedule functionality, could you help me?
Thanks in advance.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

Copy link to clipboard

Copied

Hi @pierreb25082787,

 

Do you see an error message? If so, can you share a screenshot? 

We recommend reconnecting (refreshing) your Instagram account in the scheduler. If the issue persists, you may need to disconnect and connect it again.

Go to Manage Connections in the scheduler, then go to the Instagram tab. Click on the three dots on the right. You will see a drop-down menu as in the attached screenshot.

 

Don't hesitate to tell us how it goes.

 

Thanks,
^Winnie

Votes

Translate

Translate

Report

Report
New Here ,
Apr 22, 2024 Apr 22, 2024

Copy link to clipboard

Copied

LATEST

Hi, 

Thanks for your reply. Yes I see an error message (as you can see in the attached screenshots).

I've reset cookies and cache, tried with an other web browser, disconnected and reconnected in the Manage Connections as you said, but it still doesn’t work…

Capture d’écran 2024-04-22 à 10.08.45.pngCapture d’écran 2024-04-22 à 16.59.55.png

Votes

Translate

Translate

Report

Report