Inter font displaying error message in Adobe Express

[franky_k]

Hi having issues with the Inter font. 

On an Adobe Express Enterprise Account, MacBook Pro, Sequoia 15.2, accesssed on Chrome (but same issue when in Safari). 

I added it from Adobe Fonts: https://fonts.adobe.com/fonts/inter-variable into the brand font library. When I try to use it in a design I get this error message:

UUID: 94e37516-e937-4245-86d7-29ef9438ac09

I have tested other fonts, including from google and do not have the same issue. 

Unable to upload inter into the brand library as it says it is already there. 

[chaimaa.7]

Hi @franky_k. The issue you're facing with the Inter font in Adobe Express could stem from the specific handling of variable fonts. Here's how you can troubleshoot and resolve it:

Verify Font Compatibility:

• Adobe Express currently has limited support for variable fonts. Even though the Inter font is available in Adobe Fonts, it is a variable font, which might cause compatibility issues in Adobe Express.

Clear Cache and Refresh:

• Clear your browser’s cache and cookies to ensure there are no residual issues.
• Restart the browser and test again in both Chrome and Safari.

Test in a New Project:

• Sometimes, issues are tied to a specific project. Try creating a new design and apply the Inter font to see if it works properly.

here's a workaround to address the issue with the Inter font in Adobe Express while Adobe resolves the compatibility with variable fonts, use a font similar to Inter, like Roboto or Montserrat, both of which are supported by Adobe Express and visually align with Inter.

Thanks,

Chaimaa

[franky_k]

Thanks for the response! Unfortunately the clearing the cache and creatng a new project did not work. I'm guessing it's varibale font compatability - do you know if there's a timeline for when this will be reslved? 

[chaimaa.7]

Hi @franky_k.Thank you for your feedback! I’m sorry to hear that clearing the cache and starting a new project didn’t resolve the issue. It does sound like it could be related to variable font compatibility. I’ll reach out to the team to check if there’s a timeline for resolving this and will keep you posted with any updates.

Thank you for your patience! ^CA