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issue with client access shared files

New Here ,
Oct 12, 2023 Oct 12, 2023

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client get an email link to access file share with them, then they get 404 error and does not see the shared file with them.
Bug Unresolved
TOPICS
Collaboration , Exporting and Sharing

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1 Comment
Adobe Employee ,
Nov 03, 2023 Nov 03, 2023

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Hi @Chris_1231,

 

We are sorry for your difficulties. Please let us know if you try opening the link and get the same error message; please ask the Client to use a different browser to access the file and if this gives the same error. Also, what type of files or projects are shared with your client?

 

We are here to help you.


Thank you,

Neelam

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