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Issue with file graphic

New Here ,
Apr 04, 2024 Apr 04, 2024

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keep facing the issue of unsupported graphic ID #321618682 when trying to download a video
Bug Unresolved
TOPICS
Desktop Web , Exporting and Sharing

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2 Comments
Adobe Employee ,
Apr 04, 2024 Apr 04, 2024

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Hi default36521593acegik,

 

Apologies for the frustration & difficulties you faced with the Adobe Express.  Which browser are you using? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

 

Also, does it happen to all the videos or a particular one while downloading? I recommend sharing a screen recording of the workflow to investigate further.

 

Thank you,

Neelam

 

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Adobe Employee ,
Apr 04, 2024 Apr 04, 2024

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Hi @default36521593acegik 

 

This post may help identify the Stock asset that can't be licensed: https://community.adobe.com/t5/adobe-express-discussions/asset-can-t-be-licensed/td-p/14485577

 

Abhi G

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