Issue with file graphic

[default36521593acegik]

keep facing the issue of unsupported graphic ID #321618682 when trying to download a video

[Neelamk]

Hi default36521593acegik,

Apologies for the frustration & difficulties you faced with the Adobe Express.  Which browser are you using? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, does it happen to all the videos or a particular one while downloading? I recommend sharing a screen recording of the workflow to investigate further.

Thank you,

Neelam

[Abhi.G @ ADBE]

Hi @default36521593acegik 

This post may help identify the Stock asset that can't be licensed: https://community.adobe.com/t5/adobe-express-discussions/asset-can-t-be-licensed/td-p/14485577

Abhi G