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lost video files

New Here ,
Sep 28, 2023 Sep 28, 2023

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I was building a 1080X1080 social media client video and edited for 2-3 hours. The video, including all the uploaded content are missing from the file. This has happened so many times, I cannot justify using Adobe Express anymore. I watch all the negative comments with the new launch and I now completely understand the frustration. I probably could have finished the video in less than an hour if the entire system would not freeze up. Please advise.
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1 Comment
Adobe Employee ,
Jan 01, 2024 Jan 01, 2024

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Hi there,

 

Apologies for the delayed response. Is the issue you mentioned persisting? Let me know so I can assist you further.

 

Regards,

Tarun

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