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Not able to download completed video

Community Beginner ,
Jan 16, 2024 Jan 16, 2024

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DL fails at 20%, I've tried sharing and having someone else save and it still fails at 20%. I've duplicated the file and tried saving the copy and that too fails at 20%.
Bug Unresolved
TOPICS
Desktop Web , Video

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1 Comment
Adobe Employee ,
Mar 02, 2024 Mar 02, 2024

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Hi @Christo325704200g2j,

 

Thank you for your patience.

I just stumbled across your post and figured it's been a while since this came up. I haven't been able to recreate the issue, but I wanted to check in case you're still stuck.

Sometimes, clearing your browser's cache and cookies or trying a different browser/incognito mode can do the trick!

 

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

^Lyn

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