Photos not showing in published webpage created using Adobe Express

Report · Aug 27, 2023

I have been using the web version of Adobe Express to create a webpage for a travel blog. It worked fine with the old version: I could creat the webpage, publish it and send the link to my friends. Now I have to use the new version and it no longer works. After I publish it, the link I send out takes my friends to a webpage with only text and no photos.

I use a Macbook Pro with the M1 chip with 16GB of memory, running Ventura 13.4.1

Has anybody else had this problem, and if so what is the solution? Many thanks.

Report · Aug 27, 2023

Hi @Roland23253747ysjc

Sorry to hear you are running into this issue. Could you please include a screenshot comparing what you designed in Adobe Express with what got published. Also, please share the url of your file (from the browser's address bar, when the file is open) and, if you are ok with it, the published link.

Thanks

Abhi G

Report · Aug 28, 2023

Below are the screenshops you asked for.

I've noticed that further down the webpage, some of the photos are there, but not all of them. Sometimes one of the ones in the grid is missing and sometimes the whole lot is missing. I thought that the whole thing might be too big, so I cut it down to just the first section, but the problem persisted.

I've tried to post the urls here, but the site won't accept them because (it says) they are invalid. Please let me know how I can get these to you. I tried to email them to you but the email fails to deliver.

Thanks for looking at this, I hope you can sort it out.

Report · Aug 28, 2023

I've replied to you, but the reply doesn't show or is lost. Help!

Report · Aug 28, 2023

No, worries @Roland23253747ysjc, I managed to grab the url from the screenshot you shared.

For an image that does not show up in the published page, could you try deleting it, re-uploading it, and then re-publishing the page? If that works, you can try that on the other missing images as well.

Thanks

Abhi G

Report · Aug 29, 2023

I have spent hours and hours working on a webpage that acts as our internal newsletter that I share with hundreds of employees on a monthly basis. I have used Adode Express and Spark (always loved it and always worked seamlessly before it all sent to the Beta version...ugh!) before that for 3+ years, when publishing the 60-page document today, all photos are missing as well and all show up blank or black...only thing you can see is text. HELP! I don't have the time or brain power to reinsert hundreds and hundreds of photos into this document. How can Adobe rectify this problem quickly?

Report · Aug 29, 2023

Also, here is a screenshot of what is published and a screenshot of what I've been working on for weeks and weeks...

Report · Aug 29, 2023

Now all the photos in the webpage I'm editing have disappeared - and am unable to "replace" photos on any of the pages.

Report · Aug 29, 2023

Report · Aug 31, 2023

Sorry, I've been off-line, but I've tried what you suggested (ie delete and replace) with a few photos. Sometimes it works but often it doesn't. In any case, this would take ages to replace all the missing ones, and because it seems a bit hit and miss I'd be worried that some at the moment that are there would disappear. Why is this happening (it worked fine with the previous version of Adobe Express)? Is there a solution for this or will I have to abandon Express and this work?

Report · Sep 10, 2023

Hi, I followed your advice but it did not work consistently. I did reply to this effect already but I have had no futher communication from Adobe. It seems that others have the same problem. Help please!

Report · Dec 13, 2023

This happened to me when I just tried uploading my final project for my college class. Due in 3 hours and I have no idea and have received zero help from Adobe. Losing my mind right now I have never experienced this before ughhhh.

Report · Dec 13, 2023

That’s a pain. I’m sorry I can’t help. I have abandoned Adobe Express as a lost cause. I hope you find a solution. Roland

Report · Feb 01, 2024

Same problem. So frustrating. So many different angles.... browers, clearing cache, logging out, logging back in, deleting, reinserting photos, etc.

Report · Feb 01, 2024

@Bittersweet Gardens

Are you seeing photos go missing only in the published webpage, or also in the project as you are editing?

Could you share the link (url from the browser's address bar)?

Thanks,

Abhi G

Report · Feb 01, 2024

The photos are only missing in the published webapge.

Here's the link:

https://new.express.adobe.com/webpage/cuHhUnt5D0Mw1

Report · Feb 01, 2024

@Bittersweet Gardens

Thanks for reporting. The relevant engineering team is investigating.

Abhi G

Report · Feb 16, 2024

has this been fixed? Thsi is happening and it is maddening.

Report · Feb 20, 2024

It's the same at my webpage. What's the solution?

Report · Feb 20, 2024

Hi all, questions for those whose images are not showing up in their published webpages:
1. Are you seeing the images while editing? (including the ones that aren't showing up on the published page) 2. Are you seeing the images in "Preview"? (including the ones that aren't showing up on the published page)

3. Are these images you're adding from Adobe Stock or uploading yourself?

4. Which sections are they happenign in? Photo grid / glideshow / photo section / cover?

5. Does anyone feel comfortable sharing their link with me?

Thank you!! Answers will help the team investigating find the root cause.

In the meantime, if you delete the image and reupload/readd, does it solve it?

Report · Feb 25, 2024

Same thing happening with me. Images are there when in 'edit' but not showing when published. Has a solution been found yet?

Report · Feb 27, 2024

I am having the same problems. Have there been any fixes?

I will answer your questions shortly Kathie.

Report · Feb 27, 2024

1. Are you seeing the images while editing? (including the ones that aren't showing up on the published page)

Yes, I can see all images myself. It's my clients that cant see them.

2. Are you seeing the images in "Preview"? (including the ones that aren't showing up on the published page)

Preview just comes up with a blank screen (its the same for all my projects - ive been viewing them live in a seperate window, which is the same link my clients are checking)

3. Are these images you're adding from Adobe Stock or uploading yourself?

Uploaded myself. I have tired downsizing them, sometimes to only 100kb, and theyre still too small.

4. Which sections are they happenign in? Photo grid / glideshow / photo section / cover?

Both front and back covers, split layout, glideshow - not the photogrid.

5. Does anyone feel comfortable sharing their link with me?

https://new.express.adobe.com/webpage/K5vdtkyrBZHRf

Report · Feb 28, 2024

Hi there, your images look like theyre working now... do you have any insight into why they werent showing or what I need to do to help my own projects?

TIA, Debbie

Report · Mar 04, 2024

I ran into this issue when creating training content for new-hire courses. None of the photos that I published and embedded in the training platform were visible on the site.

After reviewing this thread and seeing multiple people with the same issue and no real guidance from Adobe, I took one last look at how I had it set up when publishing to the web and found my issue.

Make sure you change who can access to 'Anyone with link' instead of the default 'Only Invited People can Access' I had to go through my images, republish with the correct access, and grab the updated links, but my embedded photos are now visible and I know how to prevent this from happening in the future.

Not sure if this is the same issue everyone else was running into, but hopefully this helps someone!

Report · Mar 04, 2024

Hmm I don't know if I understand right. I think what you are refering to is a different feature. We want to publish the website for everyone (also without account). Not like a project where everyone can make changes or comments who has an Adobe account.