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We're sorry to hear about this. Did you create your template or you're working on the templates provided in the app? Can you share the screen recording of the issue to assist you further?
We're here to help, just need some info.
In addition to Tarun's suggestions. You may want to confirm you're signed in with an email which has a premium membership associated with it. You can check at https://account.adobe.com/plans possibly try signing out and back in again. Also, if you're unable to provide a screen recording, screenshots would help too.