Remove Background for Video is Greyed Out

[marykn]

I have a 1.2 second clip that I am trying to remove the background of and when I upload it on the web app on my laptop (Mac OS 10.15.7, Firefox 123.0 [64-bit]) the Remove Background feature is greyed out. I have tried re-uploading it to no avail. I have tried waiting a few minutes to see if it just needed more time to process to no avail. I closed the project, exited the app, and re-opened the project, but a loading circle appears in the upper right hand project window and remains circling indefinitely. I tried signing in and re-uploading the video on a different browser (Chrome 121.0.6167.139 (Official Build) (x86_64)) and the exact same thing happened. I pay for this service so it is not blocked b a paywall. Please advise.

[Stephanie32025765jbgg]

I am having the same issue. I waited an hour for my "video to process"

[Lyn_D]

@marykn and @Stephanie32025765jbgg, I'm sorry you're having trouble. It's been some time since you last reported this issue, and I haven't been able to reproduce this error.

Please retest this and let us know how things are going.

^Lyn

[Brian38993924lss1]

It still does not work. It is grayed out for me as well. 

[innovative_Glow16B8]

This is still an issue for me and it sounds like other people too. 

[daniellef17704719]

I'm having the same issue and can't figure it out.

[Glenn 8675309]

what is the size of your video?

[charlotte_7756]

I also signed up for this service to use this feature on a 45MB video and the 'remove background' option is greyed out for me too, very frustrating

[Kaijukilluh2099]

Still grayed out here too! How is this still a problem?

Good thing we dont pay for... thiii.... DOH!!  >_<

[pratham_1003]

I tried removing the background of the videos 
it was working fine a day before 
But right now 23:09 IST it is Greyed and the remove background with the doggies icon is unfunctional now 

[Amy36825772ntpm]

This issue is ongoing. Experiencing it right now. 

[Glenn 8675309]

what is the length of your video? 

[Nancy OShea]

Which Adobe App or service is this related to?

For example, Premier Elements, Rush, Premiere Pro, Adobe Express, or something else?

A moderator will move this to the correct product forum for you.

[Amy36825772ntpm]

I've used it for Video frequently in the past without issue. It is a feature of AE.

[pratham_1003]

This is a issue which I am facing in ADOBE EXPRESS 
When I uploaded a video and tried to Remove its background 
but the button to remove the background was greyed and unfunctional 

[hkdee]

I have been using adobe express to remove video background. But sometimes the feature doesn't even have an option to select it (Check image)
Tried changing browsers but still doesn't work
Help please!

[taralynne_3283]

I'm having the same issue. I just signed up for this feature. But it's greyed out and won't let me use it. What's the point of paying for something that doesn't work. Has someone figured out how to get it ungreyed ?

[thejanebradbury]

Had the video finished uploading? How large is the video? And have you done the usual clearing out of cookies/chache because honestly, that fixes a myriad of niggles! I do mine every couple of days and it really does keep issues to a minimum. 

One other thing, it might be that the service as a whole was experiencing an issue at the time you were working which has since been resolved. It is often worth quickly checking https://status.adobe.com/ to see if there's anything going on. 

[hkdee]

Yes, the video finished uploading. It is a 30 sec video. Trying clearing cookies and cache still not working

[thejanebradbury]

And just to be clear, you have been able to do this until today? Have you tried a different video in a new project, to see if that works?

[hkdee]

Ye it worked fine for last 3 months & approximately 25-30 videos of 30-40 sec duration. Also tried a different video but didn't work

[Glenn 8675309]

How long on the videos people are having problems with?  Telling me "it worked in the past" doesn't answer my question.

[Amy36825772ntpm]

I'm currently attempting to remove the background of an 8 second clip. The original video is appx 15 seconds. I don't know the exact date of when it stopped working. I've used this feature in the past with videos as long as 45 seconds without issue. It would probably fall within the time span of a month since I used it last. I can assure you that it a) it did work then and b) now does not work. AE has had plenty of bugs since I've been using it (about 6 months) and it's stability is questionable at times. It's reasonable for myself, and others commenting on this issue, to expect any bug to be addressed in an efficient manner. 

[Amy36825772ntpm]

Just a quick correction. The clip size I'm currently working with is 0.8 second clip, 696kb.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[David Baxter]

Hi @hkdee 

Does the same issue occur if you create a duplicate of the file with the issue?
Would it be possible to share a duplicate of a file with the issue here so we can attempt to recreate the issue from our side?

Thanks,
Dave