sound issue

[Eleni27186016qjqy]

When I download my video in MP4, it cuts automatically the beginning of the audio.

[Tarun Saini]

Hi 

@Eleni27186016qjqy

,

We're sorry for the delay. Have you tried using the other video? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies and let us know if that helps.

Regards,

Tarun