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The left popout menu isn't working

Community Beginner ,
Oct 17, 2023 Oct 17, 2023

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I have cleared my entire cache and restarted Chrome to no avail. I can click on existing layers and bring up the relevant menu, but none of the templates, media, text, elements, or grids menus will populate.
Bug Unresolved
TOPICS
Performance

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correct answers 1 Correct answer

Community Beginner , Oct 22, 2023 Oct 22, 2023

I figured out a workaround for this issue. All you have to do is whitelist the following website in your ad blocker:

cookielaw.org

 

It is unfortunate that this actually breaks the app, and I hope Adobe patches this soon.

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Adobe Employee ,
Oct 17, 2023 Oct 17, 2023

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Hi,

 

Sorry to hear you are running into this issues. Could you DM me your adobe id (email that you sign in with) so we may check associated error logs, if any.

 

Thanks

Abhi G

 

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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I sent you a DM.

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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59 console errors. This was after cleared everything in my cache and restarting my browser again.

Screenshot 2023-10-18 120600.pngScreenshot 2023-10-18 120818.png

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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I sent you another DM with a capture of live headers that may be helpful.

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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Thanks for the logs. Could you confirm if this issue is a recent one; were you ever able to use the left popout menus?

 

Abhi G

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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I'm talking about the issue described in this post. I saw that you liked one of my comments and had a moment to dig into it a bit further. (My profession is in enterprise web services)

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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I don't know if the console errors or the header captures indicate the cause of the problem. Just providing them in case they are helpful to you.

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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I have to say, as a premium user on the free trial, this experience does not give me confidence that the service will work when I need it.

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Community Beginner ,
Oct 19, 2023 Oct 19, 2023

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BTW I am using the most recent version of Chrome:

Version 118.0.5993.89 (Official Build) (64-bit)

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Community Beginner ,
Oct 19, 2023 Oct 19, 2023

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I have a redacted javascript memory heap dump and a network activity dump from Chrome for you to pass along to your devs. Both are approx 78mb text files. How would you like to receive them? I tried to paste them here, but it crashed the browser tab.

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Community Beginner ,
Oct 22, 2023 Oct 22, 2023

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I figured out a workaround for this issue. All you have to do is whitelist the following website in your ad blocker:

cookielaw.org

 

It is unfortunate that this actually breaks the app, and I hope Adobe patches this soon.

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Adobe Employee ,
Oct 22, 2023 Oct 22, 2023

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Thanks for getting to the bottom of this. I will follow up with the relevant engineering team so we handle blocing of this endpoint gracefully.

 

Abhi G

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