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too many options, everywhere, with speed issues, freeze issues = significant UX problems

New Here ,
Nov 16, 2023 Nov 16, 2023

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Hello - I would like to recommend that you ask random people, 10, that are not at Adobe if you can shadow them as they use the new Express. You will be shocked by the lack of intuitiveness in the UX. I have worked in design for over 15 years and am terribly surprised at how this product went backwards with the new relaunch. I think where you wanted to offer features, you sacrified UX (which is what leads us to find the new features). I think if you got in a boardroom and watched on the screen as 10 random people used your product, you'd see exactly what needs to be fixed for this to be a more global product (used by more than just editors, but regular people for simple to intermediate creating/editing). I believe in you!! I'm here to help if you would like my assistance in making this better. Truly the changes that are necessary are low-hanging fruit, but some significant flaws must first be addressed in the design (i.e. what's the largest feature on the screen? how fast are menus loading? how many clicks to find basic features (think the old file menu at the top - one, two clicks....then the menu bar at the top - one click. In Express, simple, basic tasks take 5+ clicks to access). Sincerely, Toni Gaines
Bug Unresolved
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1 Comment
Adobe Employee ,
Feb 13, 2024 Feb 13, 2024

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Hi @default33670766rvz48c,

 

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue? Are you getting any error messages? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. It also helps us with a screen recording of the workflow to investigate further. We can take it to our Product team for help and guidance.

 

Thank you,

Neelam

 



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