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unable to download

New Here ,
Mar 06, 2024 Mar 06, 2024

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unable to download my video
Bug Unresolved
TOPICS
Desktop Web , Video

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45

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3 Comments
Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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Hi @default35910909l7tf1n 

 

Could you provide more details (a screenshot of the error, if you see one). Please include the URL from your browser's address bar as well.

 

Thanks

Abhi G

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New Here ,
Mar 07, 2024 Mar 07, 2024

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I click download, it pops up a screen with the percentage and then goes to
"Download Failed" seen in the screenshot below.

URL:
https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:27cd5674-2031-4aea-92a3-8149844d40d5?category=sea...


[image: image.png]

<>

Chelsea Leon

Manager-Integrated Marketing
Public Sector
Verizon Business Group


[removed by moderator for privacy]

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Adobe Employee ,
Mar 07, 2024 Mar 07, 2024

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Hi Chelsea / @default35910909l7tf1n 

 

Thank you for the reply. Would it be possible to post directly rather than through email to the community? Screenshots don't come through when replying by email for some reason. Do you happen to know what percentage it gets to before it fails?

Thanks,
Dave

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