• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to scroll through CC Libraries

New Here ,
Oct 29, 2024 Oct 29, 2024

Copy link to clipboard

Copied

When I go to use assets from my CC libraries, the items load just fine, but Express will not allow me to scroll down to get to the ones I need. I tried searching the name of the asset needed, but to no avail. It claims that the asset doesn't exist, but when I check on the CC desktop app, it's 100% there. Please help! It's incredibly frustrating and disrupting my workflow quite a bit!!

 

I'm using Chrome to access the desktop app site on a Mac.

Bug Unresolved
TOPICS
Desktop Web

Views

24

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 Comment
Adobe Employee ,
Nov 13, 2024 Nov 13, 2024

Copy link to clipboard

Copied

LATEST

Hi 

@elizdicus

 

Welcome to the community! We're sorry to hear that you're experiencing issues with accessing your assets from your CC libraries in Adobe Express. If you’re using Adobe Express in a web browser, clearing the cache and cookies or switching to a different browser can sometimes resolve unexpected display issues. Try signing out and signing back in again from Adobe Express to reset the connection.

 

If that doesn't help, can you share the screen recording of the issue with us to check further?

 

Regards,

Tarun

Votes

Translate

Translate

Report

Report