video not loading properly

[default36661274jt3cmw]

video isn't loading properly not letting me save it

[Winnie_M]

Hi @default36661274jt3cmw,

Sorry to hear about that.

Is the video a template? Can you share a screenshot when you open it?

You might want to try clearing your browser cache and cookies, making sure you're using the most recent browser version, or attempting it in a different browser or incognito mode.

If the video is yours, we suggest converting it before uploading it. You can find out more about converting here.

Feel free to share your observations with us.

Thanks,
^Winnie