• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Waiting in queue

Community Beginner ,
Mar 28, 2024 Mar 28, 2024

Copy link to clipboard

Copied

When I try to use any features, such as convert to gif, after the video is uploaded, it says waiting in queue and spins endlessly. Previous thread answers talking about some beta version are not applicable. I've checked my browser version and have tried firefox, edge, and chrome. Why does Adobe express suddenly have no functionality?

Bug Unresolved
TOPICS
Desktop Web , Video

Views

732

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
4 Comments
Adobe Employee ,
Apr 10, 2024 Apr 10, 2024

Copy link to clipboard

Copied

Hi 

@Zachary36189124f46k

,

 

We're sorry to hear about this. Are you still experiencing this issue? If so, could you please check if you're on a stable internet connection? Try clearing the browser's cache and cookies to see if that helps. For more info check this link- https://adobe.ly/3vIOSAB

 

Let us know how it goes.

 

Regards,

Tarun

Votes

Translate

Translate

Report

Report
New Here ,
Aug 29, 2024 Aug 29, 2024

Copy link to clipboard

Copied

Hello, 

 

I am having the same issue when I attempt to convert .MOV files to Mp4. I have cleared my cookies and the file is still waiting in "queue."

Votes

Translate

Translate

Report

Report
New Here ,
Sep 04, 2024 Sep 04, 2024

Copy link to clipboard

Copied

Yea, exact same issue here. MOV to mp4 endless queue. I have great internet connection and google chrome cache and coockies cleared.

Votes

Translate

Translate

Report

Report
New Here ,
Sep 14, 2024 Sep 14, 2024

Copy link to clipboard

Copied

LATEST

I have the same problem as was reported on April 10, 2024 and as late as Sep 4 2024.  When will we have an answer?

Votes

Translate

Translate

Report

Report