Waiting in queue

[Zachary36189124f46k]

When I try to use any features, such as convert to gif, after the video is uploaded, it says waiting in queue and spins endlessly. Previous thread answers talking about some beta version are not applicable. I've checked my browser version and have tried firefox, edge, and chrome. Why does Adobe express suddenly have no functionality?

[Tarun Saini]

Hi 

@Zachary36189124f46k

,

We're sorry to hear about this. Are you still experiencing this issue? If so, could you please check if you're on a stable internet connection? Try clearing the browser's cache and cookies to see if that helps. For more info check this link- https://adobe.ly/3vIOSAB

Let us know how it goes.

Regards,

Tarun

[ishante_7464]

Hello, 

I am having the same issue when I attempt to convert .MOV files to Mp4. I have cleared my cookies and the file is still waiting in "queue."