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web version suddenly lost all my project

New Here ,
Apr 02, 2024 Apr 02, 2024

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web version suddenly lost all my old projects, but I can still see them in my mobile
Bug Unresolved
TOPICS
Desktop Web , Integrations

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1 Comment
Adobe Employee ,
Apr 09, 2024 Apr 09, 2024

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Hi 

@Daniel22632283te5e

,

 

We're sorry to hear about this. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to see if that helps. Also, could post your browser console logs, that would help. If you are unsure how to collect browser logs, you can use resources such as-

 

Chrome: https://adobe.ly/3PNErm1

Windows Edge: https://adobe.ly/49kD8li

 

Regards,

Tarun

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