Adobe Express Download Performance Problems - July 29-31; August 4-5, 2024

[CORINNE5D6C]

I need to download my video. The pop ups loads but the progress bar is not moving. I have download file in the past and I try logging out and clearing my cache.

[ramelendez]

Today, Wednesday, August 7, the problem continues.

[default39065886ync1qg]

Hi,

I am still getting the same problem on both the mobile app and the web version. Have cleared cookies and cache but no success. 
Any solution greatly appreciated, thanks. 

[mark_7795]

Im having the same issue, ive tried two different laptops, wifi and har wired, ive tried download, share on google drive and dropbox, cleared cache, and it will get so far and freeze. Ive even tried the app on my phone and thats the same.

Whats going on!

[ramelendez]

I couldn't download long videos (1 hour) in Adobe Express, but I found the solution and it's better to use Adobe Premier Rush to edit the videos, it's better because it has a desktop application (the Adobe Express one uses the browser and support told me that it has problems at the moment). The good news is that Adobe Premier Rush is included in the Adobe Express subscription as you can see at: https://www.adobe.com/la/creativecloud/video/compare-plans.html?promoid=H822XQ7V&mv=other

[ramelendez]

I couldn't download long videos in Adobe Express, but I found the solution and it's better to use Adobe Premier Rush to edit the videos, it's better because it has a desktop application (the Adobe Express one uses the browser and support told me that it has problems at the moment). The good news is that Adobe Premier Rush is included in the Adobe Express subscription as you can see at: https://www.adobe.com/la/creativecloud/video/compare-plans.html?promoid=H822XQ7V&mv=other

[ramelendez]

I couldn't download long videos in Adobe Express, but I found the solution and it's better to use Adobe Premier Rush to edit the videos, it's better because it has a desktop application (the Adobe Express one uses the browser and support told me that it has problems at the moment). The good news is that Adobe Premier Rush is included in the Adobe Express subscription: https://www.adobe.com/la/creativecloud/video/compare-plans.html?promoid=H822XQ7V&mv=other

[ramelendez]

I couldn't download long videos (1 hour) in Adobe Express, but I found the solution and it's better to use Adobe Premier Rush to edit the videos, it's better because it has a desktop application (the Adobe Express one uses the browser and support told me that it has problems at the moment). The good news is that Adobe Premier Rush is included in the Adobe Express subscription : https://www.adobe.com/la/creativecloud/video/compare-plans.html?promoid=H822XQ7V&mv=other

[Keith27006772q9bp]

Why have a video option then? 1 hour video, sure. But, what about something that's 10 seconds and could easily be created in experience. It's not really solution and Adobe needs to figure the video stuff out. I'm creating short videos in Canva. Adobe, please figure this out. 

[Diana35040071qr2w]

Still the same issue here. 8/20/24.  Cleared cache, history, rebooted computer. Still cannot download