Adobe Express: Storage full?

[Amitej S]

Hello everyone!!

If you have received a message in Adobe Express that you are

1. Running out of storage or
2. Have already run out of storage, 

Then, you may need to permanently delete some of your assets to free up space in your storage. 

Note: You must navigate to https://assets.adobe.com/deleted to manage your storage and permanently delete assets.

You can follow these steps to manage your storage:

1. Navigate to https://assets.adobe.com/deleted
2. Go to Files > Deleted
3. Click … on any asset
4. Click “Permanently Delete”
5. Confirm that you want to permanently delete the asset

Stay tuned. We are actively working on adding functionality to Adobe Express that will allow you to manage storage within the Express platform.

[Jędrek274790420k9m]

I don't think you read my post with understanding and I highly suggest reading it again. I said I have a brand new account so that means I HAVE NO DATA!!!

[Tarun Saini]

I apologize for the confusion. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

[mel_mill_]

this literally gives me no help. its like you didnt even read the issue. I
delete everything and then everything shows back up.

[Zachb123]

I have a similar problem. Adobe Express says I'm out of storage (105.9 gb used) but only see 5 mb of storage in "your files" and "your libraries". Any advice?

[Tarun Saini]

Hi there,

Thanks for reaching out. Did you check the link I have shared above to check if you've the files stored there?

Regards,

Tarun

[Zachb123]

Yes, I read through the article you linked above. It was not able to solve the issue I am encountering.

[mel_mill_]

i love paying $60/month and not being able to use the product ❤️ 

[Lyn_D]

Hi @zachb123, @mel_mill_

Thank you for your patience.

I just came across your post and wondered if you still require help, as it has been some time since you've reached out, and I've yet to replicate this issue.

In the meantime, may I suggest, if you've not tried yet, clearing your browser cache and cookies and ensuring you have installed the latest browser version using a different browser or in incognito mode?

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

^Lyn

[mel_mill_]

Still doesn't work and yes I've tried that 

[Tarun Saini]

Hi 

@mel_mill_

,

We're sorry for the delay. I have shared the details with our product team, I will keep you posted once I hear anything from them.

Regards,

Tarun

[MickyWeirNSU]

I too and all my colleagues in the Marketing department are having the same issue. Is their a way to fix or report the issue to tech as we are now unable to do our jobs!

The issue for us is the original owner is out of storage. We cannot pass on ownership or duplicate the files as it says we are out of storage even though we have 100gb.

[David__B]

Hi @michael237228538edhe

It looks like you're using an enterprise type account where the process is a little different. Please have an admin for your account open a support case for the issue through the admin console. This article describes the steps. https://adobe.ly/40uANC5 This is the best way to get it addressed in your case.

Best,
Dave

[chaimaa.7]

Hi @cgriffith. Here’s a step-by-step guide to help you troubleshoot and resolve this problem:

• Try clearing your browser cache or app cache (if you're using the mobile version), then log back into Adobe Express and check again.
• Check other folders in Creative Cloud like "Assets" or "Libraries" for any lingering content.
• Log out of Adobe Express and Creative Cloud, then log back in. This can refresh your storage data and resolve discrepancies between reported and actual usage.
• If you're using Creative Cloud on multiple devices, try disconnecting one or more devices to see if that frees up some storage space.

I hope this helps you resolve the issue and get your webpage republished! Thanks ^CA

[tom29014129ivnz]

Hi. Im trying out adobe express, logging into it using my gmail. I never uploaded media into express, but allready before trying it out I get a message that my storage is full, and I need to upgrade to continue. But as far as i can tell, I never used it or uploaded anything to it yet.

[Neelamk]

Hi @tom29014129ivnz 

Thank you for your patience, and I'm sorry you're having trouble.

It may be that your Creative Cloud storage is full. The storage space can be freed up by deleting unused files.

The example below is how to check how much storage space is left.

You could refer the article for more information https://adobe.ly/42WZRCJ. Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

Thank you,

Neelam

[default36550687xuqmjf]

I removed all my files but yet it tells me my storage is full...

[default36552115yfwdvc]

adobe is saying my storage is full, yet i don't have anything

[default36601977oruwz1]

It is 100% EMPTY!

[Abhi.G @ ADBE]

Hi @default36601977oruwz1, @default36552115yfwdvc, @default36550687xuqmjf 

Could you please check the response from @Neelamk above?

Note that Adobe Express shares storage with other Adobe apps, so you could still be out of storage even if you have no Adobe Express files.

Thanks

Abhi G

[default36601977oruwz1]

First of all, you TOOK our access to adobe cloud away. Secondly, I am using none of the other apps. What would be your next suggestion?

[Abhi.G @ ADBE]

@default36601977oruwz1 

I am not sure what "you TOOK our access to adobe cloud away" means. In any case, did you navigate to the page linked in the post above? If you go to https://assets.adobe.com/cloud-documents, what does your cloud storage usage show? Here's an example:

Abhi G

[default36601977oruwz1]

 Dead link

[default36601977oruwz1]

I apologize for my blatant irritation yesterday, I spent hours tryimg to solve the issue and find deleted files to no avail. I finally found a working link that got me to deleted files this morning. 

I believe the link you posted broke because the comma at the end is being considered as part of the link. Deleting it should fix that

[default36601977oruwz1]

This is what I meant by taling cloud away from us, as well as the fact that the image referenced at the top of the page seems incorrect as I cannot find the referenced cloud on the top right of my screen anywhere

https://helpx.adobe.com/creative-cloud/kb/eol-creative-cloud-synced-files.html#:~:text=Starting%20Fe....

[Abhi.G @ ADBE]

@default36601977oruwz1 

Got it, thanks. And I've fixed the link (removed the errant comma).

Abhi G