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Adobe Express - Website Version Not Opening for Me

New Here ,
Apr 19, 2023 Apr 19, 2023

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Hello,

I am not able to access Adobe Express on the Adobe website. Is it being updated? It just gives me a photo of the icon and doesnt allow me to access the application.


Any help would be greatly appreciated.

Thank you - Jason

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correct answers 2 Correct answers

Adobe Employee , Apr 20, 2023 Apr 20, 2023

Hi @Jason,

 

Welcome to the Adobe Express community!!

 

This could be due to a network connectivity issue, as there isn't any downtime for Adobe Express. You may check it out here.

Could you try switching to a different internet connection? Ensure the device is not on a VPN or has an active firewall. Also, I'd recommend you try again after clearing the cache/cookies of the browser you use. You can even try working on the private/incognito browsing mode to check if that makes any difference.

 

Le

...

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New Here , Feb 22, 2024 Feb 22, 2024

There is another comment about toggle off hardware acceleration in Chrome as well under > settings > system >  use hardware acceleration when available > toggle on, if off OR toggle off if on, and then relaunch. I performed this and then saw this comment about Express VPN and jumped into extension manager and toggle off and now it is working for me. Thank you for this. 

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Adobe Employee ,
Apr 20, 2023 Apr 20, 2023

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Hi @Jason,

 

Welcome to the Adobe Express community!!

 

This could be due to a network connectivity issue, as there isn't any downtime for Adobe Express. You may check it out here.

Could you try switching to a different internet connection? Ensure the device is not on a VPN or has an active firewall. Also, I'd recommend you try again after clearing the cache/cookies of the browser you use. You can even try working on the private/incognito browsing mode to check if that makes any difference.

 

Let us know how it goes.

 

Best,

Amitej

 

 

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Community Beginner ,
Apr 22, 2023 Apr 22, 2023

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Same.  The application worked flawlessly until about two weeks ago.  Now it gets stuck loading any project.  It only works if I clear my cache and work Incognito...which is not really an acceptable option considering how much I pay for the service.  If it's a firewall issue, please tell us how to fix it.

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New Here ,
Apr 22, 2023 Apr 22, 2023

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I'm experiencing the same issue.  I've been trying to edit a project & it just keeps getting stuck in perpetual thinking mode, not opening.  I've tried different browsers but nothing seems to work.  I hope they get this glitched fixed soon.

 

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Community Beginner ,
Apr 24, 2023 Apr 24, 2023

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Not a connectivity issue since it works in Incognito (most of the time but not always).  Has a definate glitchy feeling.

 

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New Here ,
Aug 20, 2023 Aug 20, 2023

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It is also not working for me.  I cleared my history and cookies.  Updated Chrome.  Tried in Safari.  I get this every time.

This site can’t be reached

Check if there is a typo in new.express.adobe.com.

DNS_PROBE_FINISHED_NXDOMAIN

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Community Beginner ,
Oct 09, 2023 Oct 09, 2023

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This not related to network .

I have the same issue, I can use it on my Windows PC but nto on my Mac. 

I have tried Chrome and Safari same issue ... 

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New Here ,
Apr 24, 2023 Apr 24, 2023

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I have been having this issue for over two weeks. Ive tried two different computers, three different internet options, (my home network, my work network and even my iphone network) none of which were able to load the adobe express program. Furthermore, the app is not syncing with the phone app so none of my projects updated and are missing on my phone and ipad.  ADOBE, i really dont understand how you can justify charging subs when your apps are soooo extremely faulty. From Premiere non stop crashing to freezing in LR and now this. Your service is terrible and on top of all this you have the audacity to ask its users on a scale of 1-10 if we'd recommend your service to anyone.. This will always be ZERO for me. 

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New Here ,
Apr 24, 2023 Apr 24, 2023

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I just got Express to work using Microsoft Edge. It still will not open projects when I try in Chrome.


<Personal Information removed by Moderator>

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New Here ,
Apr 24, 2023 Apr 24, 2023

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Same problem. Using Firefox on a Mac and it will not load any individual projects to work on. I've deleted cache a few times, restarted everything, gone into incognito to log back in and it still just sits on loading when I try to open or create a new project.

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Explorer ,
Apr 25, 2023 Apr 25, 2023

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Quite frankly, this is absurd. In Firefox, all I get is a spinning wheel on a project that never loads. In Chrome, functionality is totally intermittent. I can add a photo, but then I can't add text. WHAT? I've tried multiple browsers.

 

First some major Premiere snafus, now this. Adobe's reputation is beginning to diminsh.

 

Please advise a workaround or solution to this ASAP.

 

macOS Ventura (13.2)
Macbook Pro 16-inch, 2019
2.4 GHz 8-Core Intel Core i9
64GB 2667 MHz DDR4
AMD Radeon Pro 5600M 8GB
Intel UHD Graphics 630 1536MB

Firefox 112.0.1

Chrome112.0.5615.49 (Official Build) (x86_64)

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New Here ,
Aug 01, 2023 Aug 01, 2023

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I found accessing express directly through the browser by going directly to the url https://express.adobe.com app worked.  Before I was accessing it through the creative cloud app and that link was hanging up. Upon closer inspection that link had other conent within, promotional stuff etc, and not just the link to express. 

Also I was dealing with it crashing in Edge. I switched to chrome and no issues so far. 

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New Here ,
Dec 25, 2023 Dec 25, 2023

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Not working here. When I click that link, the same thing happens, "Something went wrong..." Same happens in icognito, and Edge.The ONLY way I can get it to run is by using Edge in windows sandbox. Pretty annoying coming fron a company like Adobe.

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Adobe Employee ,
Dec 26, 2023 Dec 26, 2023

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Hi there,

 

Please try this link and let us know if that helps: https://new.express.adobe.com/

 

Regards,

Tarun

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New Here ,
Dec 26, 2023 Dec 26, 2023

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I  already tried that link, and the result is exactly the same.

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Explorer ,
Jan 08, 2024 Jan 08, 2024

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Have you tried temporarily disabling the firewall? It's the only way I can use it

 

D

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Community Beginner ,
Aug 20, 2023 Aug 20, 2023

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Same here, thought I would try it, all links to the web app are broken. Cannot access the site at all.

Mac OS 12.6, Safari 16, Chrome 115. 

 

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023

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Finally I have got the real hack, after Talking hours to Customer Service of Adobe, I Have got my Adobe Express working on Macbook.
Start by opening System Settings > Netowrk > Details (of your connected wifi )

On the left menu Click> DNS.

and please add the following addresses in the DNS Server, as per the picture.

Screenshot 2023-08-22 at 9.52.09 PM.png

 

start open Chrome > Go to Three dots on right corner > Click Settings > On the left at bottom click System >
Use hardware acceleration when available - toggle on if off, if already on, turn it of and relaunch.

 

Next thing you will have your Adobe Express Working.

Let me know how does it works for you guys on macbook.

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023

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That worked! No luck with Safari but at least it works in Chrome. Thank you!

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New Here ,
Aug 29, 2023 Aug 29, 2023

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It's working!!! Thank you so much for these instructions!😊🙏🏻

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New Here ,
Aug 30, 2023 Aug 30, 2023

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Does not work with PC. Tried everything. Wheres Adobe support? I am going to cancel out office's subscription.

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Explorer ,
Oct 05, 2023 Oct 05, 2023

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Hi Douglas have you find a solution for PC? I can't access the app from 2 weeks....

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New Here ,
Oct 18, 2023 Oct 18, 2023

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For Google Chrome on a PC, under Settings> System, disable the "Use hardware acceleration when available" if it is enabled.

 

If it is disabled then enable it.

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New Here ,
Oct 26, 2023 Oct 26, 2023

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Fantastic! It worked. Thank you thank you thankyou...... 

I gotta say, I've found the Adobe Express chat support nothing but useless. 

Good thing there's Community forums like this to do Adobe's job for them. 

 

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Explorer ,
Oct 30, 2023 Oct 30, 2023

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I made it work by temporarly disabling the windows firewall on the private net. Not a final solution but at least I can use it!

 

D

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