Can't Access My Project

[Bree5EF5]

I have been working on a new portfolio website in Spark, but now can't seem to access it.  Where can I find that project in Creative Cloud Express.  Really, Adobe, you could have give your subscribers a heads up you were going to do this switch.

[Kevin-Monahan · Accepted solution]

Hey there, Bree. 

Sorry for the frustration. Hope we can help you.

Can you try clearing cache and then try to log in to a new "Incognito" or "Private" browser window. Let us know if that works for you. Please return with questions or comments.

Thanks!
Kevin

[Bree5EF5]

Nope.  No luck doing that.  Now what?  Please help me get my project back.

[Bree5EF5]

I've tired this process twice.  I logged out of CC, too.  No luck.  

[Kevin-Monahan]

Hi Bree,

Sorry about this.

Can I get a few more details on your case so I can be clear in trying to get you some help.

Is it an Adobe Portfolio site you're trying to get access to once more, or a "web page" you were working on in Spark Page? Were you working on it in mobile or on the web?

Hope I can assist.

Thanks,
Kevin

[Bree5EF5]

Hi Kevin,

Had another pair of fresh eyes look at this and they helped.  All good now.  Apparently I wasn't clearing the cache correctly.

Appreciate your patience

[Kevin-Monahan]

Fantastic! Thanks for reporting back, Bree.

Thanks,
Kevin

[Brianna22926882svo4]

I can't access or edit my page its uploaded and now I have no way to access it 

[Analee26154313jf04]

Same

[jennb43378926]

hi Kevin-

I have lost my project also....

please help

[Analee26154313jf04]

Hi I am doing a school project and I can't get in the program it keeps saying my access is denied whatdo I do?

[Mughal786]

Hi there, 

I'm creating a project what should I do for creating a new project

Help!

[Luka22533872f6dm]

Clearing cache helped me. Actually, I started in a new browser with no history of Adobe Express, I logged in with my credentials and that was it. Back to the project.

[Lyn_D]

Hi @Luka22533872f6dm,

Thank you for your patience.

I just came across this post and wanted to see if the recent bug fixes made a difference.

Since you reported, our engineering team has been working hard to fix this pesky bug.

Are things smoother now?

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

^Lyn