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Can't Access My Project

Community Beginner ,
Dec 13, 2021 Dec 13, 2021

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I have been working on a new portfolio website in Spark, but now can't seem to access it.  Where can I find that project in Creative Cloud Express.  Really, Adobe, you could have give your subscribers a heads up you were going to do this switch.

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How to , Performance , Problem or error

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correct answers 1 Correct answer

Adobe Employee , Dec 13, 2021 Dec 13, 2021

Hey there, Bree. 

Sorry for the frustration. Hope we can help you.

 

Can you try clearing cache and then try to log in to a new "Incognito" or "Private" browser window. Let us know if that works for you. Please return with questions or comments.

 

Thanks!
Kevin

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Adobe Employee ,
Dec 13, 2021 Dec 13, 2021

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Hey there, Bree. 

Sorry for the frustration. Hope we can help you.

 

Can you try clearing cache and then try to log in to a new "Incognito" or "Private" browser window. Let us know if that works for you. Please return with questions or comments.

 

Thanks!
Kevin

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Community Beginner ,
Dec 13, 2021 Dec 13, 2021

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Nope.  No luck doing that.  Now what?  Please help me get my project back.

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Community Beginner ,
Dec 13, 2021 Dec 13, 2021

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I've tired this process twice.  I logged out of CC, too.  No luck.  

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Adobe Employee ,
Dec 13, 2021 Dec 13, 2021

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Hi Bree,

Sorry about this.

 

Can I get a few more details on your case so I can be clear in trying to get you some help.

 

Is it an Adobe Portfolio site you're trying to get access to once more, or a "web page" you were working on in Spark Page? Were you working on it in mobile or on the web?

 

Hope I can assist.

 

Thanks,
Kevin

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Community Beginner ,
Dec 14, 2021 Dec 14, 2021

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Hi Kevin,

Had another pair of fresh eyes look at this and they helped.  All good now.  Apparently I wasn't clearing the cache correctly.

Appreciate your patience

 

 

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Fantastic! Thanks for reporting back, Bree.

 

Thanks,
Kevin

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New Here ,
Jan 31, 2022 Jan 31, 2022

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I can't access or edit my page its uploaded and now I have no way to access it 

 

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New Here ,
Sep 16, 2022 Sep 16, 2022

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LATEST

Same

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New Here ,
Sep 16, 2022 Sep 16, 2022

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Hi I am doing a school project and I can't get in the program it keeps saying my access is denied whatdo I do?

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