Can't download video project in Adobe Express

[ericl31926844]

Has anyone had this problem? Whenever I try it says I need the license to an adobe stock image but there aren't any adobe stock images in the video. 

[Henrik Heigl]

Hi @adbsucks 

Please be aware that this issue is been fixed since several month. If you have another problem feel free to write it down so we can try to help.

[julmer40]

I have the same problem with the download. Adobe can take this tool and put it into the waste. 

[Manuela I]

Yes - I have this problem. i cannot figure out which image is causing the issue. The Icon is missing .

[Abhi.G @ ADBE]

Hi @Manuela I 

Based on the logs associated with your account, the issue is a smiley-face Stock asset that looks like this:

Unfortunately, this asset had to be removed from the Stock library due to some contributor issue. Does this help identify the asset? Once you delete/replace it, download should work for you.

Abhi G

[Manuela I]

Thank you!

I figured it out by making a copy and deleting one asset after another.

But I really appreciate it.

I have changed it an I am good now!

Thank you for responding!

Manuela

[QUIKADWISE]

J'ai essayé sur deux ordinateurs différents, mais cela ne fonctionne pas.

[Imaginerie]

Voyez cet autre question et regardez si ma réponse fonctionnes pour vous
https://community.adobe.com/t5/adobe-express-bugs/t%C3%A9l%C3%A9chargement-impossible/idi-p/14298438

[MarcoBayuelo]

sale que se ha producido un error

[default342588476zrjc4]

Fails to download captioned video

[Imaginerie]

Some users are experiencing it and some don't just check the following
One frequent culprit is Express files with many hundreds of assets; in that case, the best workaround is to split the video timeline across multiple pages, download them individually, then merge them together using the quick actions.

Besides it's always good to test the following:
Reset the page by hitting F5

Clear your browser cache

Change browser and make sure you use one of the following: Edge, Safari, Firefox and Chrome (and only those 4)

[Raja Kumaran.]

Can't able to download my video file. "An error occurred while downloading your file. Please try again".

[Melvyn34258771l7cx]

I have the same issue 

[ELBarryCox]

Cannot download the video i have made in Adobe Express

[Imaginerie]

Video/PDF download

Some users are experiencing it and some don't just check the following
One frequent culprit is Express files with many hundreds of assets; in that case, the best workaround is to split the video timeline across multiple pages, download them individually, then merge them together using the quick actions.

Besides it's always good to test the following:
Reset the page by hitting F5

Clear your browser cache

Change browser and make sure you use one of the following: Edge, Safari, Firefox and Chrome (and only those 4)

[defaultrri0mnc1jazc]

*.mp4-Datei läßt sich seit Stunden nicht herunterladen.

[Imaginerie]

Video/PDF download

Some users are experiencing it and some don't just check the following
One frequent culprit is Express files with many hundreds of assets; in that case, the best workaround is to split the video timeline across multiple pages, download them individually, then merge them together using the quick actions.

Besides it's always good to test the following:
Reset the page by hitting F5

Clear your browser cache

Change browser and make sure you use one of the following: Edge, Safari, Firefox and Chrome (and only those 4)

[Maisons34259844yjf0]

Bonjour, 

J'ai certains visuels sous format mp4 que je n'arrive pas à télécharger, alors que d'autres je n'ai aucun soucis.

Ma collègue à la même problème, pourtant elle est sur mac et moi windows ... 

Pouvez vous m'aider/répondre svp? Merci 

[Imaginerie]

Dans le cas d'une video, c'est souvent du a un probleme the connection et soit la presence de nombreux elements dans la video, une video longue ou un cache trop rempli
Testez ceci:
Tapez F5 pour recharger la page,
Nettoyez le cache du navigateur
au besoin changez de navigateur (navigateurs acceptés: Edge, Chrome, Firefox et safari et seulement ces 4)

Si ca ne fonctionnes pas, esssayez de couper une copie de votre video pour ne conserver que queles secondes et essayez de le télécharger. Si cela marche. Premez votre video originale, scindez la en plusieurs morceaux et telechargez ces morceaux individuellement. Vous pourrez ensuite les assembler en utilisant les actions rapides...

[Hakim5FE0]

it's been more than 30 min that I am trying to download a file, and it's not working

[Imaginerie]

Some users are experiencing it and some don't just check the following
One frequent culprit is Express files with many hundreds of assets; in that case, the best workaround is to split the video timeline across multiple pages, download them individually, then merge them together using the quick actions.

Besides it's always good to test the following:
Reset the page by hitting F5

Clear your browser cache

Change browser and make sure you use one of the following: Edge, Safari, Firefox and Chrome (and only those 4)

[Philipp28511482h2lh]

[default34260486x8ju5g]

Quando provo a effettuare il download dell'asset definitivo mi restituisce la schermata in allegato.

[rekabalogh]

I can not download my file. What can be the issue?

[default34260763wutsqp]

Everything seemed fine earlier today, but now, I created a story using my own assets and an error keep occurring when trying to download it.

[B.E-A]

Le téléchargement de mes fichiers vidéos échoue.