Can't download video project in Adobe Express

[ericl31926844]

Has anyone had this problem? Whenever I try it says I need the license to an adobe stock image but there aren't any adobe stock images in the video. 

[Imaginerie]

Dans le cas d'une video, c'est souvent du a un probleme the connection et soit la presence de nombreux elements dans la video, une video longue ou un cache trop rempli
Testez ceci:
Tapez F5 pour recharger la page,
Nettoyez le cache du navigateur
au besoin changez de navigateur (navigateurs acceptés: Edge, Chrome, Firefox et safari et seulement ces 4)

Si ca ne fonctionnes pas, esssayez de couper une copie de votre video pour ne conserver que queles secondes et essayez de le télécharger. Si cela marche. Premez votre video originale, scindez la en plusieurs morceaux et telechargez ces morceaux individuellement. Vous pourrez ensuite les assembler en utilisant les actions rapides...

[ambitious_Sunbeam5DA7]

Title: "Film - Płytki na FB"

[barnita306829757ike]

I really need to download this video for work purpose.

[Imaginerie]

Some users are experiencing it and some don't just check the following
One frequent culprit is Express files with many hundreds of assets; in that case, the best workaround is to split the video timeline across multiple pages, download them individually, then merge them together using the quick actions.

Besides it's always good to test the following:
Reset the page by hitting F5

Clear your browser cache

Change browser and make sure you use one of the following: Edge, Safari, Firefox and Chrome (and only those 4)

[Markus22713253i03h]

Ich kann kein Video herunterladen. Es kommt immer die Fehlermeldung "Herunterladen fehlgeschlagen … versuchen sie es bitte erneut." Öffnen und abspielen im jeweiligen Projekt geht und es wird auch alles angezeigt. Das Herunterladen von PNGs z.B. funktioniert, aber Video Download nicht. Danke für die Unterstützung.

[defaultrri0mnc1jazc]

Many thanks for the tips. I had already tried clearing the browser cache, Firefox, Edge, Chrome etc: still download errors. After 6 hours, the download of the current Express file worked again without any problems. Old Spark files were downloadable the whole time. The problem probably only affected current Express files.

[Amit Dhiman]

If some of you are still experiencing the video download failures. Please help us with your document id/url.
@MarcoBayuelo 
@default342588476zrjc4 
@Raja Kumaran. 
@barnita306829757ike 
@defaultrri0mnc1jazc
@Philipp28511482h2lh 
@B.E-A 

[Jerome34999572t3yn]

Abonné Adobe Express Premium via ma société, il m'est impossible ce 24 janvier 2024 de télécharger la vidéo réalisée par mes soins sur mon poste. Un message annonce qu'un téléchargement est en cours or je n'ai pas effectué d'action en ce sens. Savez-vous comment puis-je télécharger mon travail ?

[Imaginerie]

Il est possible que ce soit in bug temporaire que l'équipe tente de corriger, pouvez vous envoyer l'url ou l'ID de votre projet a Amit, comme demandé deux messages au dessus? (cliquez sur le nom pour pouvoir envoyer le lien en privé)
voici un exemple de lien/ID

Generalement cela arrives lorsque soit la video est tres longue, le cache de l'explorateur n'a pas été vidé depuis longtemps (pour une utilisation optimale the Adobe Express, pensez a vider le cache de manaiere reguliere) ou une utilisation de navigateur non recommendé. Les navigateurs compatibles sont: Edge, Safari, Firefox ou Chrome (Brave n'est pas compatible)

Si jamais cela ne fonctionnes pas avec ces mesures, c'est qu'il sagit d'un bug, donc il vous faut contacter Amit, comme demandé dans le message

Voici le message concerné

[Jerome34999572t3yn]

Hello,
I'm still experiencing the video download failures with my video. If you want i can give to you my docuemtn id : https://new.express.adobe.com/id/urn:aaid:sc:EU:55dc2d17-af5a-58f1-bbc9-ec704759dc7a?category=search

[Tarun Saini]

Hi @Jerome34999572t3yn,

We're sorry to hear about this. Do you have many (image/video) assets on a single page; If so, you might need to split the video into multiple pages (e.g., duplicate the page, trim the timeline to the first half on the first page, to the second half on the second page), download the pages individually, then merge them together using the merge video quick action.

Let us know if that helps.

Regards,

Tarun

[Antonina_P]

I have seen other folks have issues with this but they haven't reached a resolution yet.

I, as well as my other coworkers, are unable to download only MP4 files created in Adobe Express. We get an error that reads "Download failed. An error ocurred while downloading your file. Please try again."

Here is what I have tried that has not resolved this:

• Downloading in Chrome
• Donwloading in Explorer
• Downloading on Windows
• Downloading on Mac
• Downloading in Chrome incognito mode
• Restarting laptop
• Downloading through WeTransfer plugin in Adobe Express
• Downloading through the Adobe Express desktop App downloaded through Microsoft Store
• Clearing Cache and Cookies in Chrome
• Downloading lower resolution files

What has worked is using the app on my personal phone to download the file, and then emailing the MP4 to myself on my work laptop. Unfortunately this is not a good work-around process for our company. 

Here is the link to a test file: https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:77d34608-5226-5e50-bc50-f964314815dc?invite=true&...

I have reached out to my company's IT team and am waiting to hear back from them.

Any help is appreciated, thank you!

[Tarun Saini]

Hi 

@Antonina_P

,

We're sorry to hear about this. This issue is typically due to a used stock asset's licensing change; delete any blank layers in your file if there are any. Try duplicating the file and check again. Also, please grant us the edit access to check if we're able to download it or not.

Regards,

Tarun

[Antonina_P]

Hi Tarun,

I duplicated the file and just have a test text block in, and the error is still showing when trying to download. Here's the file with editing access: https://new.express.adobe.com/id/urn:aaid:sc:VA6C2:3fab17d2-e0e6-5e81-a98b-6e59f6e5f950?invite=true&...

[Tarun Saini]

Thanks for sharing the project URL. I have shared the info with our product team. Once I hear anything from them I will keep you posted.

Regards,

Tarun

[Antonina_P]

Thank you!

[J. P. Visuals]

Did you hear anything back?
I'm having same issue.
I'm not using stock anything. Just my own videos and music...

Download gets to optimization around 63% and then download failed...

I tried clearing cache and all that. Still nothing.

[Tarun Saini]

Hi 

@J. P. Visuals

,

We're sorry to hear about this. Is it happening with all projects or just this one? Can you share the screenshot of the error message you're getting? 

Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies, check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

If the above steps doesn't help, can you share the project URL with me via private message? Private messages should be accessible from the envelope in the top right corner. This should be the direct URL
 https://adobe.ly/4kk3XMm

Regards,

Tarun

[laurenm75600862]

I've had the same issue, Tarun. Do you have any further advice?

[Steven27049131q52t]

The download doesn't get past 55%

[Tarun Saini]

Hi 

@Steven27049131q52t

,

We're sorry for the delay. Are you still experiencing this issue? If so, please let us know which file format you're trying to download. Is it happening with all files? Have you recently made any changes to your browser? 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know if that helps.

Regards,

Tarun